Fintech Quality Assurance Expert

4 weeks ago


Mumbai, Maharashtra, India FatakPay Digital Pvt. Ltd. Full time

About the Role: We are seeking an experienced Training and Compliance Manager to join our debt collection team at FatakPay Digital Pvt. Ltd. The successful candidate will be responsible for designing and delivering comprehensive training programs for debt collection agents, ensuring exceptional agent performance and compliance with regulatory guidelines.

Salary: ₹900,000 - ₹1,400,000 per annum, depending on experience

Job Description:

Key Responsibilities:

  1. Training Program Development: Design and deliver comprehensive training programs for debt collection agents, including onboarding and refresher training.
  2. Skill Enhancement: Train agents on negotiation skills, customer interaction techniques, and product knowledge.
  3. Compliance and Regulatory Training: Train agents on regulatory guidelines, compliance requirements, and company policies.
  4. Evaluation and Feedback: Evaluate and provide feedback on training effectiveness and agent performance.
  5. Quality Analysis: Regularly monitor and evaluate agent calls to ensure adherence to quality and compliance standards.

Requirements:

  • Minimum 3 years of experience in training or quality analysis, preferably in the debt collection or financial services industry.
  • Familiarity with CRM systems and call monitoring tools.
  • Proficiency in Excel for reporting and analysis.

What We Offer:

  • Competitive salary with performance-based incentives.
  • Opportunity to play a key role in agent development and organizational growth.
  • Exposure to cutting-edge tools and technologies in fintech debt collection.


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