Quality Assurance Expert
1 week ago
Chain IQ seeks a highly skilled Quality Assurance Expert to join our team. As a member of our organization, you will play a crucial role in ensuring the optimal use of reporting, analysis, and internal control systems by staff in Chain IQ locations.
About the RoleWe are looking for an individual who can provide support to the Head of Quality Assurance Team and/or direct manager in order to ensure that staff in Chain IQ locations make optimal use of reporting, analysis, and internal control systems.
The successful candidate will be responsible for ensuring the provision of services on request and support for recurring projects.
As a point of escalation and solution of internal and external customer requests, you will act as a critical link between teams and stakeholders.
You will help maintain an efficient internal control framework for all departments in the CIQ group but also for all its clients.
Your responsibilities will include respecting the policies and procedures related to the quality assurance activity.
You will also ensure that performance objectives are met: KPI - performance indicators, SLA and other objectives that may occur.
In this dynamic role, you will be oriented towards continuous improvement/automation/optimization and analysis of existing processes, providing guidance for those with whom you collaborate/counterpart.
Key Responsibilities- Provide support to the Head of Quality Assurance Team and/or direct manager.
- Ensure the provision of services on request and support for recurring projects.
- Act as a point of escalation and solution of internal and external customer requests.
- Maintain an efficient internal control framework for all departments in the CIQ group but also for all its clients.
- Respect the policies and procedures related to the quality assurance activity.
- Ensure that performance objectives are met.
To be considered for this role, you must have:
A strong understanding of quality assurance principles and practices.
Excellent communication and interpersonal skills.
Ability to work collaboratively with cross-functional teams.
Strong analytical and problem-solving skills.
Experience working with reporting, analysis, and internal control systems.
BenefitsAs a member of our team, you will enjoy a range of benefits, including:
A competitive salary of $80,000 per annum.
A comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
Ongoing training and development opportunities.
A collaborative and dynamic work environment.
The opportunity to work with a talented team of professionals.
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