Desktop Support Specialist
1 month ago
Axiom Technologies is a leading provider of IT services, supporting medium to large-scale enterprises. Our team is dedicated to delivering exceptional service and support to our clients.
We are seeking a skilled and experienced Desktop Support Officer to join our team. The successful candidate will be responsible for providing on-site and on-call support to end-users within our organization's desktop computing environment.
Key Responsibilities:
- Provide timely and accurate support to end-users, ensuring optimal service delivery.
- Troubleshoot computer OS and peripherals, including Windows 7/8 and 10.
- Install and configure hardware and software, including deployment tools like SCCM.
- Manage and maintain SOE and group policies.
- Provide printer support and maintenance.
- Install and troubleshoot MS Office tools.
- Develop and maintain excellent customer service and communication skills.
- Work collaboratively with the IT team to resolve technical issues.
Requirements:
- At least 4 years of relevant experience in a similar role.
- Advanced technical abilities, including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems.
- Excellent analytical and problem-solving capabilities.
- Strong customer service ethic and great communication skills.
- Ability to work independently and as part of a team.
Preferred Qualifications:
- PC Laptop OEM Maintenance Certification.
- CompTIA A+ Certification.
- Microsoft Certified IT Professional (MCITP) certification in the desktop area.
- Microsoft Office Specialist (MOS) Certification.
What We Offer:
Axiom Technologies offers a competitive salary and benefits package, as well as opportunities for professional growth and development.
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