Desktop Support Specialist
2 weeks ago
Axiom Technologies is a leading IT services provider, delivering expert support to medium to large-scale enterprises. Our team is dedicated to providing timely and accurate assistance to end-users within the organization's desktop computing environment.
Key Responsibilities:
- Coordinate and execute desktop support activities, from simple tasks to complex plans.
- Provide onsite and on-call assistance to end-users, ensuring optimal service delivery.
Required Skills and Experience:
- Proven experience in computer OS/peripherals troubleshooting.
- Strong knowledge of Windows operating systems (Windows 7/8 and 10).
- Ability to perform hardware and software installations, including deployment tools like SCCM.
- Basic understanding of SOE and group policies.
- Printer support and maintenance.
- Excellent customer service and people skills.
- Field experience supporting various technologies and services.
- Advanced technical abilities, including solid troubleshooting skills for Windows, Apple, and virtual operating systems.
Personal Attributes:
- Excellent end-user computing skills.
- Good knowledge of infrastructure support.
- Strong analytical and problem-solving capabilities.
- Well-organized and highly detail-oriented.
- Strong customer service ethic and great communication skills.
- Passionate about delivering quality results.
- Ability to work independently and collaboratively in a team-oriented environment.
Preferred Qualifications:
- CompTIA A+ Certification.
- Microsoft Certified IT Professional (MCITP) certification in the desktop area.
- Microsoft Office Specialist (MOS) Certification.
Requirements:
- At least 4 years of relevant experience.
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