Desktop Support Specialist

2 weeks ago


Bengaluru, Karnataka, India Axiom Technologies Full time

Axiom Technologies is a leading IT services provider, delivering expert support to medium to large-scale enterprises. Our team is dedicated to providing timely and accurate assistance to end-users within the organization's desktop computing environment.

Key Responsibilities:

  • Coordinate and execute desktop support activities, from simple tasks to complex plans.
  • Provide onsite and on-call assistance to end-users, ensuring optimal service delivery.

Required Skills and Experience:

  • Proven experience in computer OS/peripherals troubleshooting.
  • Strong knowledge of Windows operating systems (Windows 7/8 and 10).
  • Ability to perform hardware and software installations, including deployment tools like SCCM.
  • Basic understanding of SOE and group policies.
  • Printer support and maintenance.
  • Excellent customer service and people skills.
  • Field experience supporting various technologies and services.
  • Advanced technical abilities, including solid troubleshooting skills for Windows, Apple, and virtual operating systems.

Personal Attributes:

  • Excellent end-user computing skills.
  • Good knowledge of infrastructure support.
  • Strong analytical and problem-solving capabilities.
  • Well-organized and highly detail-oriented.
  • Strong customer service ethic and great communication skills.
  • Passionate about delivering quality results.
  • Ability to work independently and collaboratively in a team-oriented environment.

Preferred Qualifications:

  • CompTIA A+ Certification.
  • Microsoft Certified IT Professional (MCITP) certification in the desktop area.
  • Microsoft Office Specialist (MOS) Certification.

Requirements:

  • At least 4 years of relevant experience.


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