Desktop Support Specialist

2 weeks ago


Bengaluru, Karnataka, India Iron Mountain Full time

At Iron Mountain, we're dedicated to preserving and protecting our customers' valuable assets. As a Desktop Support Specialist, you'll play a crucial role in ensuring the security and functionality of our workstations, maintaining the highest standards of security compliance and vulnerability management.

Key Responsibilities:

  • Technical Assistance: Provide timely and effective support to technical teams and end-users, addressing hardware, software, and security-related issues.
  • Troubleshooting: Identify and resolve complex functionality and compatibility issues, escalating concerns to technology partners as needed.
  • Workstation Setup and Configuration: Develop and maintain standardized imaging processes to meet organizational standards.
  • Software Management: Configure automatic installation, update, and uninstallation of required software across all operating systems, ensuring compatibility and licensing compliance.
  • Vulnerability Management: Manage workstation security vulnerabilities, adhering to company security SLAs, and maintaining vulnerability metrics, patching, and hardening.
  • Patch Management: Oversee workstation patching and compliance requirements, managing server patching maintenance windows and configurations.
  • Hardware Evaluation: Assess new hardware and define company standards.
  • Operating System Support: Provide in-depth technical support for Windows, macOS, and other server operating systems, including installation, configuration, and troubleshooting.
  • Automation: Investigate and adopt automation to eliminate repetitive tasks and processes.
  • Infrastructure Management: Maintain and update Tanium and Kandji infrastructure applications to drive improvements and growth.
  • Reporting: Provide data for audits and security requirements.
  • Team Collaboration: Serve as a resource, guide, and coordinator for colleagues, driving initiatives within the team.

Requirements:

  • Education: Bachelor's degree or equivalent experience.
  • Experience: 1-2 years of relevant experience as a Desktop Systems Engineer or Desktop Support Engineer.
  • Skills: Excellent written and oral communication, knowledge of Tanium, vulnerability management, and security compliance, experience with ITSM tools, Papercut print infrastructure, Microsoft AD, and Group Policy.


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