Desktop Support Specialist

5 days ago


Bengaluru, Karnataka, India Zycus Full time
Job Title: Desktop Support Specialist

About the Role

We are seeking a skilled Desktop Support Specialist to join our internal IT team at Zycus. As a Desktop Support Specialist, you will be responsible for installing, configuring, diagnosing, and resolving technical issues related to Microsoft products, network and IT infrastructure, and various business applications.

Key Responsibilities


  • Installation, configuration, diagnosis, and resolution of technical issues related to Microsoft products and technology peripherals
  • Migration and deployment of desktops and laptops built to company standards
  • Communicating with overseas customers to resolve desktop-related problems using remote tools
  • Supporting desktop maintenance, security maintenance, including virus updates and patch management
  • Interacting with technical and non-technical personnel to address technical issues


Requirements


  • Bachelor's degree in Engineering, Computer Science, MCA, BCA, or MSc-IT
  • Freshers can apply
  • Nice to have 1-2 years of experience in troubleshooting operating systems, hardware, and software
  • Good communication skills
  • Willingness to work in rotational shifts
  • Experience in Office 365
  • Good logical ability and time management skills
  • Smart approach towards incident management
  • Ability to communicate with overseas customers using remote tools


About Zycus

Zycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises for two decades. We help enterprises drive real savings, reduce risks, and boost compliance, and our seamless, intuitive, and easy-to-use user interface ensures high adoption and value across the organization.

Cloud Product Company

We are a Cloud SaaS Company and our products are created using the latest technologies like ML and AI. Our UI is in Angular JS and we are developing our mobile apps using React.

A Market Leader

Zycus is recognized by Gartner as a Leader in Procurement Software Suites.

Move between Roles

We believe that change leads to growth and therefore we allow our employees to shift careers and move to different roles and functions within the organization.

Get a Global Exposure

You get to work and deal with our global customers.

Create an Impact

Zycus gives you the environment to create an impact on the product and transform your ideas into reality. Even our junior engineers get the opportunity to work on different product features.

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