Desktop Support Specialist

1 week ago


Bengaluru, Karnataka, India Zycus Full time

We are seeking a skilled Desktop Support Specialist to join our internal IT team. This is a contract role with opportunities for growth and professional development.

About Zycus

Zycus is a pioneer in Cognitive Procurement software, serving large global enterprises for two decades. Our Source to Pay integrated suite has been consistently recognized by Gartner, Forrester, and other analysts. We empower procurement and AP officers to focus on strategic projects, offering data-driven insights for quicker decisions. Our Cloud SaaS products leverage ML and AI, featuring intuitive user interfaces and high adoption rates.

About the Role

This Desktop Support Specialist will be responsible for installing, configuring, diagnosing, and resolving technical issues related to Microsoft products, network infrastructure, and technology peripherals. The ideal candidate will have a strong understanding of Windows operating systems, email platforms, and various business applications.

The successful candidate will also be expected to migrate and deploy desktops and laptops, communicate with overseas customers, and resolve their technical issues using remote tools like Skype for Business and Web Ex. Additionally, they will support desktop maintenance, security updates, and patch management.

Requirements
  • Bachelor's degree in Engineering, Computer Science, MCA/BCA, or MSC-IT
  • Freshers or experienced professionals with 1-2 years of experience in troubleshooting operating systems, hardware, and software
  • Excellent communication skills
  • Ability to work in rotational shifts
  • Experience with Office 365 and logical ability/time management skills
Why Join Zycus?

We offer a unique opportunity to work with a market leader in Procurement Software Suites, as recognized by Gartner. Our employees can shift careers and move to different roles within the organization, gaining global exposure and creating an impact on our products. We provide a seamless and intuitive user interface, ensuring high adoption and value across the organization.



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