Senior Customer Growth Manager

2 weeks ago

Kottayam, Kerala, India beBeeCustomerGrowth Full time ₹ 2,00,00,000 - ₹ 2,50,00,000
Senior Customer Growth Manager

Are you a visionary who can drive customer success and growth?

This role is ideal for individuals with a passion for understanding customers' businesses and developing strategic marketing plans.

Key Responsibilities:

Customer Development

• Develop deep relationships with customers to understand their needs, goals, and pain points.

• Collaborate with customers to create personalized marketing strategies that meet their unique objectives.

• Represent our company as a trusted advisor, advocate, and thought leader to help customers achieve their desired outcomes.

Team Leadership

• Lead a team of experienced customer success professionals.

• Mentor and coach team members to ensure they have the skills and knowledge needed to succeed in this challenging role.

• Provide guidance and support to help the team achieve its goals and objectives.

Qualifications

• Bachelor's degree in Marketing or related field.

• 9-12 years of experience in CRM or Customer Success.

• Strong attention to detail, dedicated work ethic, organized, and strong communication skills are essential.

• Ability to work collaboratively with cross-functional teams to drive business results.

• Strong project management and time management skills.

• Ability to identify and implement process improvements that drive efficiency and productivity.

• Excellent problem-solving skills, including diagnosis, root-cause assessment, option evaluation, and resolution.

• Ability to communicate clearly and strategically with clients, team members, and stakeholders.

• Good written and oral communication skills.

• Excellent presentation skills.

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