Client Support Director
4 days ago
We are seeking a highly skilled Senior Team Lead Client Support to join our team at Oracle Cerner. The successful candidate will have a proven track record of success in leading teams and driving results in a fast-paced environment.
The Senior Team Lead will be responsible for planning and managing the operations of associates assigned to perform solution-related service request investigation, incident resolution, and application maintenance. This will include managing production support ticket queues, creating and maintaining knowledge databases, and analyzing incoming ticket data to identify opportunities to improve processes and increase productivity.
The ideal candidate will have excellent leadership skills, with the ability to motivate and direct a team of associates to achieve exceptional results. They will also have strong analytical and problem-solving skills, with the ability to identify trends and propose solutions to mitigate client and solution delivery satisfaction issues, manage client expectations, and develop plans to exceed client expectations.
Main Responsibilities:
- Planning and managing the operations of associates assigned to perform solution-related service request investigation, incident resolution, and application maintenance.
- Managing production support ticket queues.
- Creating and maintaining knowledge databases to support business processes and deliver efficient problem identification and resolution.
- Analyzing incoming ticket data to identify opportunities to balance resources, improve processes, and increase productivity.
- Identifying trends and proposing solutions to mitigate client and solution delivery satisfaction issues.
- Managing client expectations and developing plans to exceed client expectations.
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Director of Client Services
1 week ago
Bengaluru, Karnataka, India Aditi Consulting Full timeWhat We Do…Aditi is a leading, rapidly growing, technology solutions company providing a broad range of services for our 60+ Fortune 500 clients across 50 states (US), 7+ Industries and 5 Global Delivery Centers. Riveted in our ability to deliver the best technology & project-based solutions, we work at the intersection of business & technology helping our...
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Director of Client Services
4 days ago
Bengaluru, Karnataka, India Aditi Consulting Full timeWhat We Do…Aditi is a leading, rapidly growing, technology solutions company providing a broad range of services for our 60+ Fortune 500 clients across 50 states (US), 7+ Industries and 5 Global Delivery Centers. Riveted in our ability to deliver the best technology & project-based solutions, we work at the intersection of business & technology helping our...
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Director of Client Services
4 weeks ago
Bengaluru, Karnataka, India Aditi Consulting Full timeWhat We Do…Aditi is a leading, rapidly growing, technology solutions company providing a broad range of services for our 60+ Fortune 500 clients across 50 states (US), 7+ Industries and 5 Global Delivery Centers. Riveted in our ability to deliver the best technology & project-based solutions, we work at the intersection of business & technology helping our...
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Director of Client Services
4 weeks ago
Bengaluru, Karnataka, India Aditi Consulting Full timeWhat We Do… Aditi is a leading, rapidly growing, technology solutions company providing a broad range of services for our 60+ Fortune 500 clients across 50 states (US), 7+ Industries and 5 Global Delivery Centers. Riveted in our ability to deliver the best technology & project-based solutions, we work at the intersection of business & technology helping...
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Client Success Director
4 days ago
Bengaluru, Karnataka, India Zensciences Full timeZensciences is committed to helping businesses succeed, and we are seeking a highly skilled Client Success Director to join our team. In this role, you will be responsible for delivering exceptional customer service and ensuring client satisfaction.About the RoleThe Client Success Director will work closely with clients to understand their business goals and...
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Client Services Director
2 days ago
Bengaluru, Karnataka, India MOBILISE Full timeAt MOBILISE, we are seeking a skilled Client Services Director to support our advertising & digital marketing efforts for global brands. As a seasoned professional in managing agency or brand-side advertising/marketing, you will play a crucial role in driving business growth and client satisfaction.The ideal candidate is someone who understands the value of...
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Director of Client Services
2 weeks ago
Bengaluru, Karnataka, India Randstad Enterprise Full timeShift - APAC Hours Job Type - Full Time Location - Bangalore/Pune Account Director/ Client Services Director - Regional Client Delivery Randstad Enterprise Solutions, including Randstad Sourceright, Randstad Enterprise Group, and Randstad RiseSmart, offers comprehensive talent solutions to help enterprise clients achieve growth, execute strategies, and...
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Client Success Director
3 days ago
Bengaluru, Karnataka, India Weekday Full timeJob DescriptionThe Client Success Director role at Weekday is a critical position that drives business growth and expansion through effective management of key client relationships. As a seasoned professional in this role, you will develop and execute strategic plans to drive sales growth, build strong relationships with clients, and collaborate with...
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Client Services Director
3 weeks ago
Bengaluru, Karnataka, India Randstad Enterprise Full timeClient Services Director - Regional Client DeliveryRandstad Enterprise Solutions, including Randstad Sourceright, Randstad Enterprise Group, and Randstad RiseSmart, offers comprehensive talent solutions to help enterprise clients achieve growth, execute strategies, and enhance agility. Our expertise spans talent acquisition, skilling, coaching, and...
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Technical Support Specialist
4 weeks ago
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Senior Director of Offshore Client Services
4 days ago
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Director Customer Support
3 weeks ago
Bengaluru, Karnataka, India Idyllic Services Full timeJob Title:Director, Customer SupportLocation:Bengaluru, KAExperience Required:12 to 14 YearsIndustry:SaaS / Customer Support**Are you a seasoned leader in customer support with a passion for enhancing customer experience and driving team excellence? Join us as aDirector of Customer Supportand lead our India team to deliver exceptional support experiences for...
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Director -Customer Support
2 weeks ago
Bengaluru, Karnataka, India MaxVal Full timeJob Summary We are seeking a dynamic and experienced Director/Sr. Director of Customer Support to lead our dedicated customer support team. This individual will play a crucial role in ensuring high levels of customer experience and satisfaction, along with the smooth operation of post-production implementations and support. The role involves...
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Client Relationship Director
1 day ago
Bengaluru, Karnataka, India NatWest Group Full timeWe are looking for a Client Relationship Director - Credit to lead our credit delivery team. As a key member of our team, you will be responsible for building and maintaining relationships with stakeholders and leading commercial negotiations and agreements.About the Role:In this role, you will design and originate new business proposals that are appropriate...
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Senior Director of Client Onboarding
4 days ago
Bengaluru, Karnataka, India SNAPFIND Full timeWe're looking for a talented Senior Director of Client Onboarding to join our team at SNAPFIND. In this key role, you'll be responsible for leading our client onboarding initiatives, developing strategic plans to enhance merchant acquisition and retention, and ensuring seamless integration of our payment solutions.About the RoleThis is an exceptional...
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Director
2 weeks ago
Bengaluru, Karnataka, India Langoor Full timeAdvertising art directors, often referred to as 'creatives', are responsible for producing innovative ideas for the visual elements of advertising campaigns in all kinds of media, including: internet (digital/viral marketing); posters; press; direct mail. An art director usually works alongside a copywriter to form a 'creative team'. Traditionally,...
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Executive Assistant to the Director
4 weeks ago
Bengaluru, Karnataka, India NetSysCon Consulting Full timeWe are seeking an Executive Assistant to support the Director for a Global ITES. Job Profile: Preparing presentations, reports, and other written materials. Effective communication with clients, vendors, and employees. Responding to customer/client inquiries and resolving routine concerns. Sharing general information with employees or clients through the...
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Director of Customer Support Excellence
7 days ago
Bengaluru, Karnataka, India Peak XV Partners Full timeAt Peak XV Partners, we are looking for a highly skilled Director - Customer Support to lead and optimize our customer support operations. This role will have direct reporting of all the team leads and CS agents.The ideal candidate will have a strong understanding of customer experience metrics, process excellence, and operational efficiency to drive...
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Customer Support Director
2 weeks ago
Bengaluru, Karnataka, India Tresata Full timeA Customer Support Director (CSD), is responsible for managing product users, routing and assigning requests to the support team and onboarding team, managing SLAs (Service Level Agreements), active reporting, and monitoring product users and billing on Stripe involves a combination of leadership, technical, and customer-centric responsibilities.As part of...
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Driver Partner Support Director
4 days ago
Bengaluru, Karnataka, India Uber Full timeWe are seeking a Driver Partner Support Director to lead our efforts in providing exceptional customer support to our driver-partners across India and South Asia. This role will involve developing and executing large-scale programs to drive improvements in onboarding, driver engagement, and overall customer satisfaction.Key Responsibilities:Develop and...