Retail Operations Manager
23 hours ago
The Souled Store is a dynamic and innovative youth casual-wear brand that has been making waves in the industry since 2013. With a strong online presence and a growing offline retail space, we are one of India's largest online merchandising platforms, boasting licenses like Disney, Warner Bros, WWE, IPL, and Viacom18. Our product range spans from core men and women wear apparel categories to activewear, supima products, innerwear, personal care products like perfumes, footwear, and kidswear.
Job DescriptionWe are seeking a highly skilled and experienced Retail Operations Manager to join our team. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our stores, driving sales growth, and ensuring exceptional customer experiences.
The ideal candidate will have a minimum of 6-8 years of experience in a similar role with fashion and apparel brands. You will be expected to develop strategies to increase footfalls, expand store traffic, and drive profitability. Your excellent communication and presentation skills will enable you to effectively train, motivate, and mentor your team members to meet sales targets.
In this role, you will also be responsible for:
- Developing metrics to evaluate achievement of targets, conversions of footfalls, customer satisfaction, and repeat customers;
- Understanding customer requirements and feedback on products;
- Overseeing the visual look and feel of the store, including visual displays, product placement, and creative content;
- BUILDING A GREAT RAPPORT WITH CUSTOMERS TO BUILD LOYALTY AND RECURRING CUSTOMERS;
To succeed in this role, you will need:
- EXCELLENT COMMUNICATION & PRESENTATION SKILLS;
- INTERPERSONAL SKILLS: EXCELLENT INTERPERSONAL AND RAPPORT BUILDING SKILLS ARE A MUST.;
- PRODUCT KNOWLEDGE: UNDERSTANDS TSS MERCHANDISE AND THE FANDOM, POP CULTURE SPACE;
- A 'ROLL UP YOUR SLEEVES AND GET IT DONE' LEADERSHIP STYLE AND MARKED BY A HIGH LEVEL OF ENERGY AND ATTENTION TO DETAIL;
- CERTAINLY COMFORTABLE OPERATING IN A MATRIX AND CONSTANTLY CHANGING ENVIRONMENT;
We offer a competitive salary of $70,000 - $90,000 per year, depending on experience, plus benefits and opportunities for professional growth.
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