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Retail Store Operations Manager

1 month ago

Bengaluru, Karnataka, India Wonderchef Home Appliances Pvt Ltd. Full time

About Wonderchef Home Appliances Pvt Ltd.:

We are a leading brand of kitchen appliances and cookware in India, driven by innovation, quality, and design. Our products are known for their excellence, and we are committed to delivering exceptional customer experiences.

Job Title: Store Manager

Location: Garuda Mall, Bangalore

Experience: 3-5 years

Industry: Premium Retail Brands (Prestige, Hawkins, Dyson, Adidas, or similar)

Job Summary:

We are seeking an experienced Store Manager to lead our retail operations at Garuda Mall, Bangalore. The ideal candidate will have a strong background in premium retail brands and demonstrate excellent leadership and management skills. They will be responsible for driving store performance, managing day-to-day operations, and delivering an exceptional customer experience.

Key Responsibilities:

  • Store Operations: Oversee the daily operations of the store, ensuring a smooth and efficient running of all activities.
  • Sales & Performance Management: Develop and implement strategies to drive sales, meet and exceed sales targets, and ensure optimal store performance.
  • Customer Experience: Maintain high standards of customer service to ensure an exceptional shopping experience. Handle customer queries and complaints professionally.
  • Team Management: Lead, coach, and motivate the store team to deliver excellent results. Conduct performance reviews and manage staff schedules.
  • Inventory Management: Ensure accurate stock levels, inventory audits, and proper stock rotation. Collaborate with the supply chain to avoid stock shortages.
  • Visual Merchandising: Maintain brand standards in-store displays and merchandising to enhance product visibility and customer appeal.
  • Compliance & Security: Ensure the store complies with all company policies, procedures, and health and safety regulations. Safeguard against theft and shrinkage.
  • Reporting: Prepare and present sales reports, analyze performance metrics, and provide insights for continuous improvement.

Key Requirements:

  • Experience: 3-5 years of experience in a store management role, preferably with premium retail brands such as Prestige, Hawkins, Dyson, or Adidas.
  • Educational Qualification: Bachelor's degree in business management, retail, or a related field is preferred.
  • Leadership Skills: Strong leadership, team management, and people development skills.
  • Customer-Centric: Exceptional customer service skills and a focus on delivering superior customer experiences.
  • Sales Acumen: Proven track record of meeting and exceeding sales targets.
  • Communication Skills: Excellent verbal and written communication skills.
  • Adaptability: Ability to work in a fast-paced retail environment and manage multiple tasks simultaneously.

What We Offer:

  • Competitive salary and performance-based incentives.
  • Opportunities for growth and career advancement.
  • A dynamic and supportive work environment.