Retail Store Operations Manager

2 weeks ago


Bengaluru, Karnataka, India Vodafone Idea Limited Full time

Job Summary

As a Store Manager - Retail Operations at Vodafone Idea Limited, you will be responsible for ensuring adherence to store processes in terms of documentation and systems. You will maintain the availability of stock at the store while adhering to norms.

Key Responsibilities

  • Monitoring and ensuring quality of acquisition through the store
  • Increasing revenue per footfall by aiding customers' purchase decisions
  • Achieving profitability (Return on investment) targets for the store
  • Minimizing losses from pilferage (wastage) and shrinkage (unidentified losses)
  • Managing churn and achieving customer satisfaction for walk-in customers
  • Ensuring appropriate placement of pop-ups and product displays at the store
  • Resolving store-specific issues within specific timelines
  • Coaching and training Store Executives and ensuring employee-retention and motivation levels are high through regular reviews and performance streamlining of both on-roll and associate employees

Requirements

Must have

  • Graduate with P&L Management skills
  • 2-3 years of work experience in the Retail Industry
  • Store Management & Customer Relationship Management


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