Retail Operations Manager

1 week ago


Bengaluru, Karnataka, India Wellness Forever Full time

Role Overview

As a Territory Manager at Wellness Forever, you will be responsible for leading and managing retail operations in your assigned territory. Your role is crucial to ensuring sales growth, operational efficiency, and customer satisfaction across multiple stores. You will collaborate with senior leadership to set strategic goals and mentor your team to achieve operational excellence.

Key Responsibilities

- Sales Leadership: Lead a high-performing sales team to meet and exceed sales targets in both retail and e-commerce channels. Ensure smooth omnichannel order processing for optimal customer experience.

- Retail Operations: Partner with Area Managers to enhance store performance and customize operations to meet customer demands in a competitive market. Optimize operational efficiencies by managing costs, reducing waste, and minimizing revenue leakage to enhance profitability.

- Strategic Collaboration: Work closely with senior management, corporate headquarters, and local authorities to align on business objectives and operational priorities. Explore new business opportunities, identify market expansion areas, and lead transformational strategies to drive sustained growth.

- Customer Focus: Initiate programs and campaigns to improve customer satisfaction and increase store footfall. Mentor and develop Area Managers and store teams to exceed KPIs, fostering a collaborative and high-performance work environment.

- Inventory & Financial Management: Oversee inventory levels and manage financial planning with a focus on achieving EBITDA targets and ensuring healthy stock turnover rates.

Key Qualifications

- Pharma Retail Expertise: Strong knowledge of retail operations, supply chain management, and industry best practices, preferably within the pharma retail sector. Proven ability to inspire and lead teams, drive collaboration, and deliver results.

- Leadership Skills: Ability to analyze data, make informed decisions, and develop creative solutions to operational challenges. Capable of identifying growth opportunities, streamlining processes, and implementing innovative business strategies.



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