Client Onboarding and Training Specialist
2 weeks ago
About Nexthire
We are a fast-growing technology company empowering the care and medication sector with innovative solutions. Our team is dedicated to making a difference in care, and we're looking for a skilled professional to join us.
Job Description
We are seeking a highly motivated Client Onboarding and Training Specialist to ensure a seamless and effective onboarding experience for our clients. As a key member of our team, you will be responsible for designing and delivering virtual training sessions, managing multiple projects simultaneously, and collaborating with cross-functional teams to drive business growth.
Key Responsibilities
- Develop a thorough understanding of our products and training programs.
- Work closely with the Training team to ensure seamless operations and processes.
- Design and deliver engaging virtual training sessions.
- Assist in formulating and designing training plans and programs.
- Manage multiple customer training and onboarding projects.
- Develop a solid understanding of our e-learning platform and ensure it is consistently updated.
- Design and implement training assessments for clients.
- Interpret client feedback and implement improvements to training programs.
- Collaborate with internal stakeholders to customize training content.
- Provide technical support to clients as they integrate with our products.
- Maintain accurate records of training activities and assessment results.
- Generate reports on training effectiveness and participant performance.
Requirements
- Bachelor's degree in a related field.
- Excellent verbal and written English communication skills.
- Demonstrable training or teaching experience, preferably virtual training.
- In-depth understanding of operations processes, workflows, and best practices.
- Ability to design or develop training materials and content.
- Strong interpersonal skills and ability to collaborate with cross-functional teams.
- Good presentation and organizational skills.
- Customer-centric approach and good problem-solving skills.
- Proactive and analytical mindset with the ability to interpret data to drive decision-making.
About Working with Us
We offer a people-first culture that supports innovation and encourages personal growth. Our team is dedicated to fostering a rewarding and fulfilling career path. We believe in making a real impact on the company's growth and implemented solutions.
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