Client Onboarding and Training Specialist

2 weeks ago


Vadodara, Gujarat, India Nexthire Full time

About Nexthire

We are a fast-growing technology company empowering the care and medication sector with innovative solutions. Our team is dedicated to making a difference in care, and we're looking for a skilled professional to join us.

Job Description

We are seeking a highly motivated Client Onboarding and Training Specialist to ensure a seamless and effective onboarding experience for our clients. As a key member of our team, you will be responsible for designing and delivering virtual training sessions, managing multiple projects simultaneously, and collaborating with cross-functional teams to drive business growth.

Key Responsibilities

  • Develop a thorough understanding of our products and training programs.
  • Work closely with the Training team to ensure seamless operations and processes.
  • Design and deliver engaging virtual training sessions.
  • Assist in formulating and designing training plans and programs.
  • Manage multiple customer training and onboarding projects.
  • Develop a solid understanding of our e-learning platform and ensure it is consistently updated.
  • Design and implement training assessments for clients.
  • Interpret client feedback and implement improvements to training programs.
  • Collaborate with internal stakeholders to customize training content.
  • Provide technical support to clients as they integrate with our products.
  • Maintain accurate records of training activities and assessment results.
  • Generate reports on training effectiveness and participant performance.

Requirements

  • Bachelor's degree in a related field.
  • Excellent verbal and written English communication skills.
  • Demonstrable training or teaching experience, preferably virtual training.
  • In-depth understanding of operations processes, workflows, and best practices.
  • Ability to design or develop training materials and content.
  • Strong interpersonal skills and ability to collaborate with cross-functional teams.
  • Good presentation and organizational skills.
  • Customer-centric approach and good problem-solving skills.
  • Proactive and analytical mindset with the ability to interpret data to drive decision-making.

About Working with Us

We offer a people-first culture that supports innovation and encourages personal growth. Our team is dedicated to fostering a rewarding and fulfilling career path. We believe in making a real impact on the company's growth and implemented solutions.



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