Client Onboarding and Training Specialist
1 day ago
About Nexthire
Nexthire is a fast-growing technology company that empowers the care and medication sector with innovative solutions. Our team is dedicated to making a meaningful impact in healthcare, and we're looking for a talented Client Onboarding and Training Specialist to join us.
Job Description
We're seeking a skilled professional to ensure a seamless and effective onboarding experience for our clients. As a Client Onboarding and Training Specialist, you'll play a crucial role in creating a positive and lasting relationship between our company and its clients.
Key Responsibilities
- Develop a thorough understanding of our products and training programs, as well as our client base.
- Collaborate with the Training team to ensure seamless operations and processes.
- Deliver comprehensive, effective, and engaging virtual training sessions in a professional manner.
- Assist the Training team in formulating and designing training plans and programs, where necessary.
- Adapt training delivery methods to accommodate different learning styles.
- Manage multiple customer training and onboarding projects simultaneously.
- Develop a solid understanding and oversee the running of our e-learning platform, ensuring it's consistently updated with the latest software features and training modules and content.
- Design and implement Training assessments for clients to complete; analyze the results and share the feedback to the Training team.
- Interpret client feedback and implement improvements to training programs.
- Collaborate with internal stakeholders to customize any training content based on the clients' needs and requirements.
- Provide guidance and technical support to clients as they integrate with our products and training sessions.
- Coordinate with technical support teams to address client issues and provide additional technical training when necessary.
- Maintain accurate records of training activities, attendance, and assessment results.
- Generate reports on training effectiveness, participant performance, and other relevant metrics.
- Address any training or assessment-related queries and concerns from clients.
- Contribute to the formulation of best practices for remote training and e-learning.
- Own and manage the client onboarding procedures and tasks on Microsoft Planner and ensure timely completion and follow-ups where necessary.
- Ensure that training programs align with company policies, industry regulations, and operational standards.
Requirements
- A Bachelor's degree in a related field.
- Excellent verbal and written English communication skills.
- Demonstrable training or teaching experience, preferably virtual training.
- An in-depth understanding of operations processes, workflows, and best practices.
- The ability to design or develop training materials and content/programs.
- Strong interpersonal skills and the ability to collaborate with cross-functional teams.
- Good presentation and organizational skills.
- A meticulous approach to delivery and a keen eye for detail.
- A customer-centric approach and good problem-solving skills.
- A proactive and analytical mindset with the ability to interpret data to drive decision-making.
- Familiarity with using Microsoft applications and relevant tools (and any other software/system) (intermediate to advanced level of technical understanding).
What You'll Find in Our Team
- A people-first culture that supports innovation and encourages people to move forward.
- A great learning environment dedicated to fostering both organizational and personal growth, and help you shape a rewarding and fulfilling career path.
About the Role
This is an exciting opportunity to join a dynamic team and make a meaningful impact in healthcare. If you're a motivated and customer-focused professional with a passion for training and onboarding, we'd love to hear from you.
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