Client Onboarding and Training Specialist

1 day ago

Vadodara, Gujarat, India Nexthire Full time

About Nexthire

Nexthire is a fast-growing technology company that empowers the care and medication sector with innovative solutions. Our team is dedicated to making a meaningful impact in healthcare, and we're looking for a talented Client Onboarding and Training Specialist to join us.

Job Description

We're seeking a skilled professional to ensure a seamless and effective onboarding experience for our clients. As a Client Onboarding and Training Specialist, you'll play a crucial role in creating a positive and lasting relationship between our company and its clients.

Key Responsibilities

  • Develop a thorough understanding of our products and training programs, as well as our client base.
  • Collaborate with the Training team to ensure seamless operations and processes.
  • Deliver comprehensive, effective, and engaging virtual training sessions in a professional manner.
  • Assist the Training team in formulating and designing training plans and programs, where necessary.
  • Adapt training delivery methods to accommodate different learning styles.
  • Manage multiple customer training and onboarding projects simultaneously.
  • Develop a solid understanding and oversee the running of our e-learning platform, ensuring it's consistently updated with the latest software features and training modules and content.
  • Design and implement Training assessments for clients to complete; analyze the results and share the feedback to the Training team.
  • Interpret client feedback and implement improvements to training programs.
  • Collaborate with internal stakeholders to customize any training content based on the clients' needs and requirements.
  • Provide guidance and technical support to clients as they integrate with our products and training sessions.
  • Coordinate with technical support teams to address client issues and provide additional technical training when necessary.
  • Maintain accurate records of training activities, attendance, and assessment results.
  • Generate reports on training effectiveness, participant performance, and other relevant metrics.
  • Address any training or assessment-related queries and concerns from clients.
  • Contribute to the formulation of best practices for remote training and e-learning.
  • Own and manage the client onboarding procedures and tasks on Microsoft Planner and ensure timely completion and follow-ups where necessary.
  • Ensure that training programs align with company policies, industry regulations, and operational standards.

Requirements

  • A Bachelor's degree in a related field.
  • Excellent verbal and written English communication skills.
  • Demonstrable training or teaching experience, preferably virtual training.
  • An in-depth understanding of operations processes, workflows, and best practices.
  • The ability to design or develop training materials and content/programs.
  • Strong interpersonal skills and the ability to collaborate with cross-functional teams.
  • Good presentation and organizational skills.
  • A meticulous approach to delivery and a keen eye for detail.
  • A customer-centric approach and good problem-solving skills.
  • A proactive and analytical mindset with the ability to interpret data to drive decision-making.
  • Familiarity with using Microsoft applications and relevant tools (and any other software/system) (intermediate to advanced level of technical understanding).

What You'll Find in Our Team

  • A people-first culture that supports innovation and encourages people to move forward.
  • A great learning environment dedicated to fostering both organizational and personal growth, and help you shape a rewarding and fulfilling career path.

About the Role

This is an exciting opportunity to join a dynamic team and make a meaningful impact in healthcare. If you're a motivated and customer-focused professional with a passion for training and onboarding, we'd love to hear from you.

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