Client Training Specialist

1 month ago

Vadodara, Gujarat, India Anonymous Full time
About Us

We are a fast-growing technology company dedicated to empowering the care and medication sector with innovative solutions. Our team of talented, caring, and ambitious individuals is committed to making a meaningful impact in healthcare.

Our ecosystem connects pharmacies, care homes, and doctors to improve the lives of many. With a growing team and expanding product reach, we offer a unique opportunity to join a collaborative and passionate team that thrives in a fast-paced startup environment.

Job Summary

We are seeking a skilled Client Training and Onboarding Specialist to ensure a seamless and effective onboarding experience for our new and existing clients. As a key member of our training team, you will play a crucial role in creating a positive and lasting relationship between our company and its clients.

Key Responsibilities
  • Develop a thorough understanding of our products and training programs, as well as our client base.
  • Collaborate closely with the Training team to ensure seamless operations and processes.
  • Design and deliver comprehensive, effective, and engaging virtual training sessions.
  • Assist in formulating and designing training plans and programs.
  • Adapt training delivery methods to accommodate different learning styles.
  • Manage multiple customer training and onboarding projects simultaneously.
  • Develop and oversee the running of our e-learning platform.
  • Design and implement training assessments for clients.
  • Interpret client feedback and implement improvements to training programs.
  • Collaborate with internal stakeholders to customize training content.
  • Provide guidance and technical support to clients.
  • Maintain accurate records of training activities and assessment results.
  • Generate reports on training effectiveness and participant performance.
Requirements
  • Bachelor's degree in a related field.
  • Excellent verbal and written English communication skills.
  • Demonstrable training or teaching experience, preferably in virtual training.
  • In-depth understanding of operations processes, workflows, and best practices.
  • Ability to design or develop training materials and content.
  • Strong interpersonal skills and ability to collaborate with cross-functional teams.
  • Good presentation and organizational skills.
  • Meticulous approach to delivery and keen eye for detail.
  • Customer-centric approach and good problem-solving skills.
  • Proactive and analytical mindset with ability to interpret data.

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