Client Training Specialist

6 days ago

Vadodara, Gujarat, India Anonymous Full time
About Us

We are a dynamic technology company dedicated to revolutionizing the care and medication sector with innovative solutions. Our team of passionate and ambitious individuals is committed to making a meaningful impact in healthcare. Our ecosystem connects pharmacies, care homes, and doctors to improve the lives of many.

As a fast-growing company, we are constantly seeking talented professionals to join our team. Our product is reaching more users and partners every day, and we are looking for someone to help us deliver exceptional training experiences to our clients.

Job Summary

We are seeking a highly skilled Client Training and Onboarding Specialist to join our team. As a key member of our training team, you will be responsible for ensuring a seamless and effective onboarding experience for our new and existing clients. Your primary responsibility will be to facilitate training programs to enhance their understanding of our products and services.

Key Responsibilities
  • Develop a thorough understanding of our products and training programs, and our client base.
  • Collaborate with the Training team to ensure seamless operations and processes.
  • Deliver comprehensive, effective, and engaging virtual training sessions in a professional manner.
  • Assist the Training team in formulating and designing training plans and programs.
  • Adapt training delivery methods to accommodate different learning styles.
  • Manage multiple customer training and onboarding projects simultaneously.
  • Develop a solid understanding and oversee the running of our e-learning platform.
  • Design and implement Training assessments for clients to complete.
  • Interpret client feedback and implement improvements to training programs.
  • Collaborate with internal stakeholders to customize training content based on client needs.
  • Provide guidance and technical support to clients as they integrate with our products and training sessions.
  • Maintain accurate records of training activities, attendance, and assessment results.
  • Generate reports on training effectiveness, participant performance, and other relevant metrics.
Requirements
  • Bachelor's degree in a related field.
  • Excellent verbal and written English communication skills.
  • Demonstrable training or teaching experience, preferably virtual training.
  • In-depth understanding of operations processes, workflows, and best practices.
  • Ability to design or develop training materials and content.
  • Strong interpersonal skills and ability to collaborate with cross-functional teams.
  • Good presentation and organizational skills.
  • Meticulous approach to delivery and keen eye for detail.
  • Customer-centric approach and good problem-solving skills.
  • Proactive and analytical mindset with ability to interpret data to drive decision-making.
  • Familiarity with using Microsoft applications and relevant tools.
What We Offer
  • Real impact on company growth and implemented solutions.
  • People-first culture that supports innovation and encourages personal growth.
  • Great learning environment dedicated to fostering both organizational and personal growth.
  • Friendly work environment.
  • Social events and team-building activities.

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