Business Development Specialist

22 hours ago

Ghaziabad, Uttar Pradesh, India beBeeEmployer Full time ₹ 15,00,000 - ₹ 20,00,000

Job Title: Business Development Specialist

Description:

We are seeking a skilled Business Development Specialist to drive our HR operations in Gurgaon. This role will support business functions, foster employee engagement and retention initiatives, and ensure policy compliance.

Key Responsibilities:
  • Address and resolve employee queries and concerns efficiently; track and report resolution Turnaround Time (TAT).
  • Implement labor laws, company discipline, and the Code of Conduct.
  • Maintain attrition at or below 5%.
  • Develop engagement activities, facilitate action planning, record meeting outcomes, and ensure timely follow-ups.
  • Ensure timely Key Result Area sign-offs for new joiners and during internal movements; monitor half-yearly and annual appraisals.
  • Track training plan adherence for assigned verticals/processes.
  • Conduct exit interviews, analyze survey data, and present actionable insights and trends.
  • Implement effective strategies to enhance employee retention and workplace satisfaction.
  • Support employer branding and monitor industry HR best practices.
  • Ensure adherence to internal policies including Security, Privacy, Zero Tolerance, Disciplinary, and Learning Agreements.
Qualifications:
  • Education: Graduate degree in any field (preferably with a degree in Psychology, Industrial Relations, or Human Resource Management).
  • Experience: Proven experience in HR Generalist or Specialist roles, especially in labor relations and employee engagement in a BPO/Call Center environment.
Skills & Competencies:
  • Proficiency in MS Office tools (Excel, PowerPoint, Word)
  • Strong analytical and problem-solving skills
  • Basic understanding of labor laws and HR practices
  • Ability to multitask and manage deadlines
  • Excellent verbal and written communication skills
  • Strong interpersonal and conflict-resolution abilities

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