Senior IT Support Specialist

3 weeks ago


Hyderabad, Telangana, India Experian Full time
Job Summary:

The Senior Helpdesk Technician will be responsible for managing the IT Help Desk daily functions, including troubleshooting tickets, training staff, triaging, assigning, and scheduling tickets as necessary. The role will also involve dispatching tickets to vendors, coordinating vendor accounts and billing, recording issues in the ticketing system, and coordinating referrals to technical personnel for services, repairs, and training.

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