Customer Service Professional

1 week ago


Navi Mumbai, Maharashtra, India DBS Bank Full time
About DBS Bank

As a leading bank in Asia, DBS Consumer Banking Group is uniquely positioned to help our customers achieve their goals and ambitions. With a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards, and personal loans, we offer comprehensive financial solutions tailored to meet the needs of our customers at every life stage.

Job Overview

This role involves ensuring compliance with all applicable regulations and bank policies for banking transactions. You will process cash transactions, transfer transactions, and clearing of instruments, as well as receive and process cheques, demand drafts, dividend warrants, pay orders, and other instruments within authorized limits.

Key Responsibilities
  • Ensure adherence to regulatory requirements and bank policies for banking transactions.
  • Process cash transactions, transfer transactions, and clearing of instruments.
  • Receive and process cheques, demand drafts, dividend warrants, pay orders, and other instruments within authorized limits.
  • Handle new account openings, transaction updates, and customer service requests.
  • Provide accurate information on account balances, transaction details, statements, and fees/charges.
  • Address customer queries and grievances within defined timelines, escalating when necessary.
Requirements
  • 2-4 years of experience in banking.
  • Graduate degree in banking or commerce preferred.
  • Excellent interpersonal and communication skills.
  • Ability to build strong relationships with clients.
  • Responsibility and ability to meet deadlines.
  • Knowledge of internal and external regulations.
  • Good computer knowledge.
Salary and Benefits

We offer a competitive salary and benefits package, along with the professional advantages of a dynamic environment that supports your development and recognizes your achievements. This includes opportunities for growth, recognition, and rewards.

Location and Schedule

This role is based in Kharghar, India, and requires a regular schedule. As a full-time employee, you can expect a stable and secure work environment.

Estimated annual salary: ₹5,50,000 - ₹7,00,000



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