Customer Support Professional

3 weeks ago


Navi Mumbai, Maharashtra, India IndiaFilings Full time
About IndiaFilings

IndiaFilings is a renowned online platform that empowers entrepreneurs to establish and manage their businesses efficiently.

Role Overview

This Junior Customer Service Sales position at IndiaFilings is based in Navi Mumbai, offering a Full-Time opportunity suitable for candidates with 0 to 5 years of experience.

Key Responsibilities
  • Provide Exceptional Customer Service: Deliver top-notch support through various channels, ensuring client satisfaction.
  • Craft Solutions: Identify customer needs and offer tailored product solutions to drive company revenue.
  • BUILD RELATIONSHIPS: Foster positive relationships with clients, maintaining a professional attitude and ensuring customer delight.
  • Manage High-Volume Communications: Efficiently handle a large volume of incoming calls and emails, showcasing excellent communication skills.
  • Collaborate with the Sales Team: Work closely with the sales team to achieve targets and enhance overall customer experience.
Requirements
  • Communication Skills: Possess excellent verbal and written communication skills.
  • Problem-Solving Ability: Demonstrate effective problem-solving skills to address customer concerns.
  • Empathy and Patience: Exhibit empathy and patience when interacting with clients.
  • Adaptability and Conflict Resolution: Show adaptability and conflict resolution skills to navigate challenging situations.
  • Time Management and Active Listening: Possess strong time management and active listening skills.

Salary Range: ₹3,50,000 - ₹4,50,000 per annum (depending on experience)



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