Global Customer Support Associate

1 week ago


Navi Mumbai, Maharashtra, India Rapid Works Full time

Rapid Works is seeking a dedicated and detail-oriented Global Customer Support Associate to join our team. This role involves providing exceptional customer support via international voice processes, ensuring seamless communication with clients.

As a key member of our support team, you will be responsible for resolving routine issues efficiently, leveraging established guidelines and protocols. You will collaborate closely with the candidate team and direct supervisor to ensure timely resolution of queries.

The ideal candidate will possess excellent problem-solving skills, with the ability to navigate complex scenarios effectively. Strong communication skills are essential, as you will need to articulate solutions clearly to stakeholders.

You will work in a fast-paced environment, managing multiple tasks simultaneously while maintaining high-quality service standards. A strong understanding of basic statistics and relevant business terminology is necessary to discuss project details effectively with colleagues.

We estimate the salary for this position to be around $45,000-$55,000 per annum, depending on location and experience. As a valued member of our team, you can expect a comprehensive benefits package, including opportunities for professional growth and development.



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