Global Operations Expert

1 week ago


Navi Mumbai, Maharashtra, India WNS Global Services Full time

About WNS Global Services

We are a leading provider of business process management (BPM) solutions to the global industries. Our team is dedicated to delivering exceptional services and exceeding our client's expectations.

Job Summary

We are seeking an experienced Senior Associate to join our team in Ticketing and Reservations. As a Senior Associate, you will be responsible for providing expert level support to customers, resolving complex issues, and delivering exceptional customer service.

Responsibilities

  1. Issuance, reissuance, and exchange of tickets, including fare rules, schedule changes, name corrections, MCOs, residuals, and manual calculations.
  2. Complex itineraries, including international, multi-destination, and different currencies.
  3. Proficient in Microsoft Office applications, including Outlook and Excel.
  4. Effective communication and conflict resolution skills to handle difficult or irate customers.
  5. Ability to provide excellent customer experience and create loyalty through effective interaction and reduced effort.

Requirements

To be successful in this role, you must have:

  • A minimum of 2 years of experience in Sabre and Amadeus GDS systems.
  • Expertise in the latest versions of both GDS systems.
  • Excellent fluency in English, with proficiency and comprehension in spoken and written language.

Qualifications

Candidates should be graduates or under graduates with a strong academic background and relevant work experience.

Salary Range

The salary for this position is approximately $60,000 - $80,000 per annum, depending on location and experience.



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