Customer Service Professional for Order Fulfillment

2 days ago

Navi Mumbai, Maharashtra, India Nouryon Full time
Order Fulfillment Expert

We are seeking a highly skilled Customer Service Professional to join our team at Nouryon. As an Order Fulfillment Expert, you will be responsible for executing the 'Order To Cash' process with precision and efficiency.

About the Job:

  • You will be handling customer orders, including inter-company stock transfer orders, order acceptance, order entry, order confirmation, and follow-up, ensuring timely and accurate documentation.
  • Proactive communication with customers to follow up on contract fulfillments and resolve any issues promptly.
  • Invoicing customers accurately and efficiently, ensuring timely, complete, and correct sales invoices, including credit-debit notes, rebates, commissions, return to works, etc.
  • Handling documentation for different payment conditions via a specific bank system and understanding of Bank Guarantees and Letter of Credit.
  • Maintaining professional communication with customers regarding requests not met as well as upcoming deviations from agreed terms.
  • Inputting and following up on complaints, keeping customers informed about progress.
  • Maintaining, improving, and building relationships with customers, serving as their first point of contact while coordinating with internal departments.
  • Handling other customer requests, product information, questionnaires, and documents, as well as catching business-related information from customers and forwarding it to Account Managers/Sales Managers.
  • Supporting sales functions by tracking customer demand and reporting changes in plan back to sales teams.
  • Responsible for customer master data in the portfolio and ensuring compliance with customs regulations, documentation, etc.
  • Monitoring, registering, and informing on contractual sales volumes and additional order-related costs on a customer level.
  • Focusing on continuous improvement by implementing and/or optimizing work processes, techniques, and systems, sharing knowledge (best practices), and contributing to standardization in work processes to support harmonization and proper usage of systems.
  • Coordinating sample deliveries and monitoring overdue payments under guidance of Sales/Credit Control.
  • Ensuring product availability and coordinating with transport & logistics teams.

What We're Looking For:

  • A Graduate in Commerce with 8-10 years of experience in a Customer Service position in a manufacturing company.
  • Hands-on experience in SAP and proficiency in Excel and Access tools.
  • Fluency in English, both spoken and written.

About Us:

Nouryon is a global leader in specialty chemicals, driven by a passion for innovation and sustainability. Our employees are Changemakers who strive to make a positive impact every day.

Salary:$60,000 - $80,000 per annum, depending on location and experience.

This role offers an excellent opportunity for a motivated and detail-oriented individual to take their career to the next level. If you are passionate about delivering exceptional customer service and driving business results, we encourage you to apply.

  • Key Account Order Fulfillment Specialist

    7 days ago

    Navi Mumbai, Maharashtra, India Nouryon Full time

    About NouryonWe are a global leader in the production of process chemicals and other technologies. Our innovative products improve the sustainability, efficiency and cost-effectiveness of our customers' operations.Job SummaryWe are seeking a highly skilled Key Account Order Fulfillment Specialist to join our team. This role is responsible for ensuring timely...

  • Customer Service Representative

    3 weeks ago

    Navi Mumbai, Maharashtra, India Avsar Ventures Full time

    Duties:Customers seeking assistance with post-sale issues such as sizing or fit concerns are directed to our team for resolution.Our team answers incoming calls, greets customers, and responds to questions about products or services.We provide guidance to customers about products or services they already have but may not be using effectively or...

  • Senior Customer Service Professional

    3 weeks ago

    Navi Mumbai, Maharashtra, India DOW CHEMICAL INTERNATIONAL PVT. LTD. Full time

    About the RoleWe are seeking a Senior Customer Service Specialist to play a crucial role as the interface between our valued customers and our business value chain partners to deliver exceptional service to our customers and drive profitability to Dow.As a Senior Customer Service Specialist, you will be responsible for entering customer orders in an...

  • Customer Service Specialist

    2 days ago

    Navi Mumbai, Maharashtra, India Sun Chemical Full time

    Job DescriptionAs a Customer Service Specialist - Order Management, you will be the front line of support for our clients and customers, ensuring they are satisfied with our products, services, and features.About UsSun Chemical is a leading producer of packaging and graphic solutions, color and display technologies, functional products, electronic materials,...

  • Senior Customer Service Specialist

    1 month ago

    Navi Mumbai, Maharashtra, India DOW CHEMICAL INTERNATIONAL PVT. LTD. Full time

    At Dow, we're passionate about delivering exceptional service to our customers and driving business growth. Our team is dedicated to providing innovative solutions that meet the evolving needs of our customers.About the RoleWe're seeking a highly skilled Senior Customer Service Specialist to join our team. As a key member of our customer service team, you...

  • Customer Service Representative

    4 weeks ago

    Mumbai, Maharashtra, India General Mills Full time

    Job Title: Customer Service RepresentativeJob Summary:The Customer Service Representative will be responsible for providing exceptional customer service to internal and external customers. This includes responding to customer inquiries, resolving issues, and ensuring timely and accurate order fulfillment.Key Responsibilities:Respond to customer inquiries via...

  • Supply Chain Strategist and Customer Service Specialist

    4 days ago

    Navi Mumbai, Maharashtra, India BASF India Limited Full time

    BASF India Limited is seeking a highly skilled Supply Chain Strategist and Customer Service Specialist to join our team in India.The estimated salary for this role is ₹1,200,000 - ₹1,500,000 per annum, depending on experience.Job DescriptionThis is a key role within the organization, responsible for leading the complete demand & supply planning for...

  • Customer Service Banking Professional

    2 days ago

    Navi Mumbai, Maharashtra, India DBS Bank Full time

    About UsAt DBS Bank, we empower our customers to achieve their goals and aspirations. Our commitment to excellence has made us the leading bank in Asia.Career OpportunityWe are seeking a highly skilled Customer Service Banking Professional to join our dynamic team in Kharghar, India. As a key member of our Operations department, you will play a crucial role...

  • Order to Cash Specialist

    4 weeks ago

    Mumbai, Maharashtra, India 2coms Full time

    Order to Cash SpecialistWe are seeking a detail-oriented and organized professional to manage the entire Order to Cash process, ensuring timely order processing, accurate invoicing, and prompt collection of payments.Key Responsibilities:Receive and review customer orders for accuracy and completeness.Coordinate with various departments to ensure timely and...

  • Customer Service Specialist

    3 weeks ago

    Mumbai, Maharashtra, India StarStruck by Sunny Leone Full time

    Customer Service RoleAt StarStruck, we are seeking a skilled Customer Service Specialist to join our team. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences through various touchpoints.Customer Engagement & Feedback CollectionCollect feedback from customers post-purchase to understand their...

  • Customer Service Representative

    3 weeks ago

    Mumbai, Maharashtra, India A2Tech Full time

    About the Job:We are seeking a motivated and dedicated Customer Service Executive to join our team at A2Tech. As a Customer Service Executive, you will be responsible for handling customer inquiries, managing product catalogs, and growing our e-commerce business by improving customer experience and executing customer order fulfillment.Key...

  • Order Management Specialist

    4 weeks ago

    Mumbai, Maharashtra, India F60HOST LLP Full time

    Order Management Role SummaryWe are seeking a detail-oriented and organized Order Management professional to oversee the order process from start to finish, ensuring accuracy and efficiency in order fulfillment. The ideal candidate will possess strong attention to detail and excellent communication skills.Key Responsibilities:Process incoming orders and...

  • Customer Service Director

    1 month ago

    Mumbai, Maharashtra, India Brenntag Full time

    Our team in Mumbai currently has an opening for a Customer Service Director.YOUR ROLE & RESPONSIBILITIESOversee the entire order lifecycle, including order creation, validation, and fulfillment, to guarantee accuracy and efficiency.Implement strategies and processes to optimize order processing workflows and minimize errors.Collaborate with Sales and other...

  • Order-to-Cash Specialist

    4 weeks ago

    Mumbai, Maharashtra, India 2coms Full time

    About the RoleWe are seeking a detail-oriented and organized professional to manage the entire Order-to-Cash process, ensuring timely order processing, accurate invoicing, and prompt collection of payments.Key ResponsibilitiesOrder Processing:Receive and review customer orders for accuracy and completeness, coordinate with various departments to ensure...

  • Order Management Specialist

    4 weeks ago

    Mumbai, Maharashtra, India F60HOST LLP Full time

    Order Management RoleWe are seeking a detail-oriented and organized individual to oversee the order process from start to finish, ensuring accuracy and efficiency in order fulfillment at F60HOST LLP.Key Responsibilities:Process incoming orders and ensure timely fulfillmentCommunicate with customers to confirm order details and address any issuesCoordinate...

  • Order Management Coordinator

    3 weeks ago

    Mumbai, Maharashtra, India F60HOST LLP Full time

    About the Role:We are seeking a detail-oriented and organized Order Management specialist to oversee the order process from start to finish, ensuring accuracy and efficiency in order fulfillment.Responsibilities:Process incoming orders and ensure timely fulfillment.Communicate with customers to confirm order details and address any issues.Coordinate with...

  • Customer Service Director

    4 weeks ago

    Mumbai, Maharashtra, India Brenntag Full time

    Our team in Mumbai currently has an opening for a Customer Service Director.Your Role & ResponsibilitiesOversee the entire order lifecycle, including order creation, validation, and fulfillment, to guarantee accuracy and efficiency.Implement strategies and processes to optimize order processing workflows and minimize errors.Collaborate with Sales and other...

  • Customer Service Representative

    3 weeks ago

    Navi Mumbai, Maharashtra, India Sun Chemical Corporation Full time

    About the RoleSun Chemical Corporation, a leading producer of packaging and graphic solutions, color and display technologies, functional products, electronic materials, and products for the automotive and healthcare industries, is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will play a crucial role...

  • Customer Service Ambassador

    3 weeks ago

    Mumbai, Maharashtra, India StarStruck by Sunny Leone Full time

    About UsStarStruck, India's premier 100% celebrity-owned cosmetic brand, is redefining luxury with affordability.As a Customer Service Ambassador, you will be the face of our brand, providing exceptional customer experiences and ensuring customer satisfaction.Key Responsibilities• Customer Engagement & Feedback Collection  - Product Review Calls: Gather...

  • Customer Service Director

    4 weeks ago

    Mumbai, Maharashtra, India Brenntag Full time

    Our team is seeking a seasoned leader to oversee the entire order lifecycle, ensuring accuracy and efficiency.Key Responsibilities:Develop and implement strategies to optimize order processing workflows and minimize errors.Collaborate with Sales and other departments to ensure smooth order execution and customer communication.Champion the customer voice...