Customer Service Professional with SAP Expertise

1 week ago


Navi Mumbai, Maharashtra, India Nouryon Full time
About the Role

We are seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing department, you will be responsible for delivering exceptional service to our customers.

Job Responsibilities
  • Fulfill the Order To Cash process in accordance with agreed procedures and comply with regulatory requirements;
  • Proactively reach out to customers to follow up on contract fulfillments and ensure timely order execution;
  • Communicate professionally with customers regarding requests not met or upcoming deviations from agreed terms;
  • Maintain accurate records of transactions, customer interactions, and shipment details;
  • Coordinate with internal teams to ensure timely and accurate order fulfillment;
  • Handle documentation for different payment conditions via a specific bank system;
  • Manage export and domestic orders from placement to delivery, including order processing documentation and shipment coordination;
Requirements
  • 8-10 years of experience in a customer service position within a manufacturing company;
  • Hands-on experience in SAP and proficiency in Excel and Access tools;
  • Fluency in English, both spoken and written;
  • A graduate degree in commerce;
What We Offer

We offer a competitive salary range of $60,000 - $80,000 per annum, commensurate with experience. Our benefits package includes comprehensive training, opportunities for career growth, and a dynamic work environment that supports employee well-being.

About Us

Nouryon is a leading provider of essential solutions for industries such as personal care, cleaning, paints, and coatings. Our employees are driven by the desire to make an impact and actively drive positive change. Join our worldwide team of Changemakers today



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