Operations Support Specialist
6 days ago
We are seeking a highly skilled Sr. Ops Support Engineer to join our team at Infoya, a global IT consulting and services organization. This is a hybrid role located in Chennai.
About the RoleThe Operations – Support role is crucial for maintaining the operational integrity of our IT systems. You will engage in proactive monitoring, troubleshooting, and coordinating with cross-functional teams to ensure system reliability.
Key Responsibilities:- 24/7 Support Rotation: Respond to incidents and ensure system uptime.
- Daily Stand-ups: Participate in daily meetings to share updates and address challenges.
- Data Management: Handle data uploads and ensure data integrity during processes.
- Certificate Management: Renew Spiffe/certificates and manage security credentials for services.
- Responsible for Creation of RFCs using Service Now.
- Order Management: Address failed orders by implementing repush strategies.
- Task Management: Utilize Jira for effective task management and tracking.
- Release Management: Coordinate release management activities to ensure smooth deployments.
- SRE Practices: Apply Site Reliability Engineering principles to enhance system performance and reliability.
- Monitoring: Monitor Grafana dashboards and Slack alerts to act on system anomalies.
- Resource Management: Adjust pod and memory configurations based on demand and performance metrics.
- Troubleshooting and Issue Resolution: Diagnose and resolve operational issues, escalating complex problems as necessary to ensure timely resolution.
To succeed in this role, you should have 5-7 years of experience in operations or support roles within IT. You should also possess strong working knowledge of GCP and Kubernetes.
- Technical Skills: Proficient in shell scripting and Python for automation and monitoring tasks.
- Experience with Terraform along with ability to use a wide variety of open-source technologies and tools.
- CI Tools: Familiarity with Jenkins and continuous integration practices.
- Version Control: Experience with Git, GitHub Actions, and Bitbucket for version control.
- Monitoring Tools: Proficient in using Grafana for system monitoring and alerting.
- Agile Methodologies: Familiar with Scrum and Agile practices for team collaboration.
- Microservices Understanding: Collaborate effectively within a microservices architecture to ensure seamless integration and performance.
- Communication: Strong communication skills to work effectively with cross-functional teams.
- Release Management Tools: Experience utilizing software release management tools such as JIRA.
As a Sr. Ops Support Engineer at Infoya, you can expect a competitive salary and benefits package, opportunities for professional development and growth, a dynamic and collaborative work environment, and hybrid work options.
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