Operations Support Specialist

6 days ago


Chennai, Tamil Nadu, India Infoya Full time
Job Summary

We are seeking a highly skilled Sr. Ops Support Engineer to join our team at Infoya, a global IT consulting and services organization. This is a hybrid role located in Chennai.

About the Role

The Operations – Support role is crucial for maintaining the operational integrity of our IT systems. You will engage in proactive monitoring, troubleshooting, and coordinating with cross-functional teams to ensure system reliability.

Key Responsibilities:
  • 24/7 Support Rotation: Respond to incidents and ensure system uptime.
  • Daily Stand-ups: Participate in daily meetings to share updates and address challenges.
  • Data Management: Handle data uploads and ensure data integrity during processes.
  • Certificate Management: Renew Spiffe/certificates and manage security credentials for services.
  • Responsible for Creation of RFCs using Service Now.
  • Order Management: Address failed orders by implementing repush strategies.
  • Task Management: Utilize Jira for effective task management and tracking.
  • Release Management: Coordinate release management activities to ensure smooth deployments.
  • SRE Practices: Apply Site Reliability Engineering principles to enhance system performance and reliability.
  • Monitoring: Monitor Grafana dashboards and Slack alerts to act on system anomalies.
  • Resource Management: Adjust pod and memory configurations based on demand and performance metrics.
  • Troubleshooting and Issue Resolution: Diagnose and resolve operational issues, escalating complex problems as necessary to ensure timely resolution.
Requirements

To succeed in this role, you should have 5-7 years of experience in operations or support roles within IT. You should also possess strong working knowledge of GCP and Kubernetes.

  • Technical Skills: Proficient in shell scripting and Python for automation and monitoring tasks.
  • Experience with Terraform along with ability to use a wide variety of open-source technologies and tools.
  • CI Tools: Familiarity with Jenkins and continuous integration practices.
  • Version Control: Experience with Git, GitHub Actions, and Bitbucket for version control.
  • Monitoring Tools: Proficient in using Grafana for system monitoring and alerting.
  • Agile Methodologies: Familiar with Scrum and Agile practices for team collaboration.
  • Microservices Understanding: Collaborate effectively within a microservices architecture to ensure seamless integration and performance.
  • Communication: Strong communication skills to work effectively with cross-functional teams.
  • Release Management Tools: Experience utilizing software release management tools such as JIRA.
What We Offer

As a Sr. Ops Support Engineer at Infoya, you can expect a competitive salary and benefits package, opportunities for professional development and growth, a dynamic and collaborative work environment, and hybrid work options.



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