Strategic Customer Care Manager

3 weeks ago


Chennai, Tamil Nadu, India Kuehne+Nagel Full time
Strategic Customer Care Manager Role

This key leadership position is based in Chennai, India, and involves overseeing the delivery of customer excellence through effective team management.

The successful candidate will join our customer care team to bring their expertise and skills in leading high-performing teams.

Your Responsibilities
  • To lead and direct your customer care team (CCL) to continuously deliver exceptional customer experiences.
  • To work closely with internal and external stakeholders to achieve key objectives.
  • To conduct regular performance reviews with team members to ensure they are meeting performance goals.
  • To maintain accurate and up-to-date customer data in our systems.
  • To identify and resolve business issues through daily and weekly team meetings.
Required Skills and Qualifications

Prior postgraduate education is mandatory for this role.

Excellent communication and presentation skills are essential for success in this position.

A minimum of 6-8 years of experience in a team handling role is required.

Estimated Salary: ₹25 Lakh - ₹35 Lakh per annum

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