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Customer Care Operations Manager

1 month ago

Chennai, Tamil Nadu, India Mahindra Rise Full time
About Mahindra Rise

Mahindra Rise is a leading organization in the industry, and we are seeking an experienced Customer Care Operations Manager to join our team.

Job Description:Key Responsibilities:
  • To oversee and manage customer care processes, ensuring timely resolution of customer complaints and issues.
  • To guide service mechanics in technical problem-solving and de-bottlenecking at dealerships.
  • To implement processes and systems for addressing customer complaints in the field and measuring customer satisfaction related to field service.
  • To increase dealer profitability by promoting service schemes like annual maintenance contracts and service improvements.
Experience:

A minimum of 3-15 years of experience in customer care operations, with a proven track record of success in managing multiple dealerships or branches.

Industry Preferred Qualifications:
  • B.Tech/BE in Agriculture (preferred) or Mechanical/Auto Mobile engineering degree.
  • Diploma in Agriculture, Mechanical, or Auto Mobile engineering with relevant experience.
General Requirements:
  • A minimum of 1 year of on-roll experience handling 7-10 dealers/workshops branches.
  • Working knowledge of tractors, farming, and implements.
  • Diverse market exposure, managing 2-3 different geographies.
  • Handling business volume of spares and oil of minimum 2-3 crore revenues.
Compensation and Benefits:

We offer a competitive salary range of ₹8-15 lakhs per annum, depending on experience, along with additional benefits including medical insurance, retirement plans, and opportunities for growth and development.