Strategic Enterprise Customer Solutions Manager

2 weeks ago

Delhi, Delhi, India beBeeEnterprise Full time ₹ 60,00,000 - ₹ 1,20,00,000
Job Summary

The ideal candidate will have a strong background in enterprise software as well as experience managing large-scale technology projects.

Key Responsibilities:

  • Integrate our solutions into client workflows for seamless adoption and optimal use of AI-powered legal technology.
  • Maintain strong customer relationships by proactively gauging satisfaction, gathering feedback, and encouraging user engagement.
  • Analyze customer data to identify trends including satisfaction, health scores, and success metrics such as adoption rates and NPS.
  • Recommend improvements based on insights and implement strategies that enhance the customer experience, prevent churn, and ensure a high ROI.
  • Consistently demonstrate value and verify measurable return on investment from our products to foster long-term partnerships.
  • Identify opportunities for cross-selling and upselling by understanding customer needs and suggesting additional products or features that provide value.
  • Transform satisfied users into advocates within their organizations to ensure readiness for renewal and expansion opportunities.

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