Key Account Manager

3 weeks ago

Delhi, Delhi, India upGrad Enterprise Full time
About the Role

We are looking for a proactive and client-focused Key Account Manager (Individual Contributor) to strengthen and grow our relationships with large enterprise clients in the domestic market. This role is centered around farming – driving upsell, cross-sell, and account expansion – while ensuring exceptional client satisfaction and long-term partnerships.

The ideal candidate will have a proven track record of managing and growing large enterprise accounts, building trusted relationships with senior stakeholders, and delivering tailored EdTech solutions.

Key Responsibilities

- Manage a portfolio of large enterprise accounts, serving as the primary point of contact.
- Drive farming-led growth through upselling, cross-selling, and account expansion strategies.
- Build and nurture long-term relationships with CXO-level stakeholders and decision-makers.
- Deeply understand client business priorities and align solutions to meet their evolving needs.
- Collaborate with internal teams (product, marketing, delivery) to design and deliver impactful learning solutions.
- Monitor account health, proactively resolve challenges, and ensure a high level of client satisfaction.
- Develop account plans, track revenue forecasts, and consistently meet/exceed account growth targets.
- Stay updated on market trends and competitor offerings to provide strategic insights.

Requirements

- 5+ years of experience in B2B sales/account management.
- Demonstrated success in handling large enterprise accounts with measurable growth outcomes.
- Strong expertise in farming (upselling & cross-selling); exposure to hunting/new client acquisition is a plus.
- Excellent communication, presentation, and negotiation skills.
- Strong business acumen with the ability to influence and engage with senior leaders.
- Self-starter with the ability to work independently in an individual contributor capacity.
- Willingness to travel for client engagements as required.
- Bachelor's degree (MBA preferred).

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