Resolution Specialist

2 weeks ago

Dindigul, Tamil Nadu, India beBeeEscalation Full time ₹ 8,00,000 - ₹ 10,00,000
Escalation Resolution Expert

We are seeking a highly skilled Escalation Resolution Expert to join our team. In this role, you will be responsible for effectively managing and resolving escalated customer issues related to refunds, disputes, and other concerns.

Key Responsibilities:

  • Investigate and analyze the root causes of escalations to prevent recurrence.
  • Process and oversee refund requests in adherence to company policies.
  • Collaborate with relevant departments to streamline refund processes and minimize errors.
  • Communicate with customers in a professional and empathetic manner to understand their concerns.
  • Provide timely updates to customers on the resolution status of their escalated cases.
  • Work closely with customer support, sales, and other relevant teams to gather information and expedite resolution.

Requirements:

  • Excellent communication skills, both written and verbal.
  • Strong problem-solving abilities and analytical mindset.
  • Empathy and patience in dealing with customer concerns.
  • Ability to collaborate effectively with cross-functional teams.
  • Proficiency in using CRM software and customer support tools.

Competencies:

  • Customer Focus: Demonstrated commitment to understanding and meeting customer needs.
  • Adaptability: Ability to adjust to changing priorities and work in a fast-paced environment.
  • Conflict Resolution: Proven ability to manage and resolve conflicts, turning challenges into opportunities for customer satisfaction.
  • Attention to Detail: Meticulous in maintaining accurate records and ensuring precision in refund processes.

What We Offer:

  • A dynamic and collaborative work environment.
  • Ongoing training and development opportunities.
  • A competitive compensation package.

  • Employment Conflict Resolution Specialist

    2 weeks ago

    Dindigul, Tamil Nadu, India beBeeConflictResolution Full time ₹ 80,00,000 - ₹ 1,20,00,000

    Employee Relations SpecialistWe are seeking an Employee Relations Specialist to contribute to creating a positive work environment for employees. The successful candidate will have the ability to understand, investigate and resolve employee relations issues at the location in order to achieve agreements and settle conflicts and minimize disputes.The role...

  • Expert Dispute Resolutions Professional

    2 weeks ago

    Dindigul, Tamil Nadu, India beBeefraud Full time ₹ 9,00,000 - ₹ 12,00,000

    Dispute Resolution SpecialistWe are seeking experienced specialists to join our team and help manage and resolve customer disputes, with a particular focus on card network processes.Key Responsibilities:Review, investigate, and resolve fraud and dispute cases in line with card network rules and internal policies.Analyze transaction data and supporting...

  • Card Operations and Dispute Resolution Expert

    2 weeks ago

    Dindigul, Tamil Nadu, India beBeeChargeback Full time ₹ 8,00,000 - ₹ 10,00,000

    Job Overview:Trioptus is seeking a skilled professional to join its retail banking operations team as a Card Operations and Chargeback Specialist.Key Responsibilities:Investigate daily chargeback cases to minimize financial exposure for the bank, merchants, and cardholders.Collaborate with acquiring merchants to implement fraud prevention tools and best...

  • Technical Support Specialist

    1 week ago

    Dindigul, Tamil Nadu, India beBeeExpertise Full time ₹ 15,00,000 - ₹ 25,00,000

    Technical Support Specialist – Supply Chain ManagementDetailed Information: 6 Month Contract PositionRequired Expertise: Over 7 Years of ExperienceLocation: Pan India, Remote Work ArrangementDescription:A highly skilled professional in Oracle EBS R12 technical support is needed to manage multiple Supply Chain and Manufacturing modules. Proficiency in SQL /...

  • Support Specialist

    2 weeks ago

    Dindigul, Tamil Nadu, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 12,00,000

    Job Title: Customer Support SpecialistWe are seeking a skilled and experienced Customer Support Specialist to join our team. The ideal candidate will have excellent communication skills, problem-solving abilities, and the ability to work independently in a fast-paced environment.In this role, you will be responsible for providing top-notch customer service,...

  • Renewable Energy Land Specialist

    2 weeks ago

    Dindigul, Tamil Nadu, India beBeeLandAcquisition Full time ₹ 1,00,00,000 - ₹ 2,50,00,000

    Land Acquisition SpecialistWe are seeking a highly skilled Land Acquisition Specialist to join our team at Greentree Advisory Services Pvt. Ltd. The successful candidate will be responsible for identifying and acquiring suitable land parcels for renewable energy projects across Maharashtra, ensuring technical feasibility, connectivity, and regulatory...

  • Cloud Infrastructure Protection Specialist

    2 weeks ago

    Dindigul, Tamil Nadu, India beBeeCybersecurity Full time ₹ 15,00,000 - ₹ 25,00,000

    Cloud Infrastructure Protection SpecialistThe Cloud Infrastructure Protection Specialist plays a pivotal role in ensuring the security and integrity of cloud-based infrastructure. This key position involves designing and implementing robust security protocols to safeguard against cyber threats, unauthorized access, and data breaches.Key...

  • Senior Customer Experience Specialist

    2 weeks ago

    Dindigul, Tamil Nadu, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 12,00,000

    About this roleEffective customer resolution specialists sought to join our growing team.The ideal candidate will possess excellent communication skills, a passion for delivering exceptional customer experiences and proven expertise in resolving complex customer queries.Key responsibilities include timely and effective resolution of customer inquiries,...

  • Technical Support Specialist

    2 weeks ago

    Dindigul, Tamil Nadu, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 15,00,000

    Job Title:Technical Support SpecialistAbout the RoleWe are seeking a skilled Technical Support Specialist to join our team. In this role, you will be the first point of contact for IT support, ensuring timely resolution of technical issues and maintaining high levels of customer satisfaction.You will work closely with users, technical teams, and service...

  • Product Assurance Specialist

    2 weeks ago

    Dindigul, Tamil Nadu, India beBeeQuality Full time ₹ 20,000 - ₹ 25,000

    Job Title: Product Assurance SpecialistThe primary objective of the Product Assurance Specialist is to guarantee that all products meet pre-established quality benchmarks by conducting thorough inspections, testing, and monitoring processes across various stages of production.Closely inspect raw materials, in-process samples, and finished products to ensure...