
Customer Service Representative Position
2 days ago
About the Role
We are seeking a talented individual to provide customer support and ensure customer satisfaction. The ideal candidate will be based in Gurugram and have excellent communication skills.
Key Responsibilities:
- Address customer inquiries across various platforms.
- Maintain accurate records of shipments and inventory levels.
- Process returns, refunds, and exchanges efficiently.
- Manage order dispatches and reimbursements.
- Connect with customers to understand their feedback and concerns.
Required Skills:
- Prior e-commerce experience is preferred but not required.
- Proficiency in using MS Office Suite, specifically Excel.
- Strong verbal and written communication skills.
- Excellent organizational and multitasking abilities.
Achieving Success:
The successful candidate will be able to effectively manage multiple tasks, work well under pressure, and maintain a high level of customer satisfaction. If you have excellent communication skills and a passion for delivering exceptional customer service, we encourage you to apply.
What We Offer:
- A dynamic and supportive work environment.
- Ongoing training and development opportunities.
- The chance to be part of a fast-paced and growing industry.
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