
Walk-in Customer Service Representative
6 hours ago
This role is responsible for delivering exceptional customer service support and collections via phone calls.
The ideal candidate should have experience in RCM/DME for a minimum of 1 year, with strong verbal and written communication skills, a neutral accent, and good adaptability to US culture.
Primary Responsibilities:- Assessing and resolving inquiries, requests, and complaints over the telephone to ensure customer satisfaction.
- Utilizing sound judgment to make decisions within established procedures for each service request.
- Managing and updating customer interactions daily, generated through workflows and queues, on an account-wise basis.
- Achieving key and critical performance targets.
- Ensuring efficiency measures are met in accordance with performance targets and process guidelines.
The successful candidate will be able to resolve customer queries in the first point of contact, focus on delivering a positive customer experience, and be professional, courteous, friendly, and empathetic.
Requirements:- 12-24 months of International Voice (Inbound/Outbound) process experience preferably in patient handling, Provider/DME AR calling.
- Graduation in any stream.
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Customer Service Representative
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Customer Service Representative
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3 Days Left Customer Service Executive
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Customer Service Representative Position
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