
Customer Service Liaison
3 days ago
Job Title: Customer Service Representative
", "About the Role:
We are seeking a dedicated and resourceful customer service professional to handle customer inquiries with empathy and efficiency.
Key Responsibilities:
- Respond to customer queries via phone, email, WhatsApp, and social media in a timely and professional manner
- Resolve issues promptly while maintaining a positive attitude
- Maintain accurate customer records using Excel and internal tools
- Ensure timely follow-ups and status updates to customers
- Coordinate with internal departments for quick resolutions
- Track complaints, returns, and exchanges efficiently
- Suggest process improvements for enhanced customer service experience
- Prepare daily/weekly reports for management review
Qualifications:
- Bachelor's degree in any discipline
- 2 to 3 years of relevant experience in customer support or service roles
Requirements:
- Fluent in English (spoken and written)
- Excellent communication and interpersonal skills
- Proficiency in MS Excel (data entry, filters, reports)
- Strong follow-up and time management abilities
- Ability to stay calm under pressure and handle multiple tasks
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