
Customer Service Liaison
16 hours ago
We are seeking a skilled Customer Service Representative to manage and resolve issues by communicating with drivers and fleets.
This role is responsible for enforcing high service standards, confirming ride completions, and maintaining accurate records of interactions within our CRM system.
- Key Responsibilities:
- Manage and resolve customer complaints in a timely and professional manner.
- Communicate effectively with drivers and fleet managers to resolve issues and improve customer satisfaction.
- Maintain accurate records of customer interactions, noting issues and solutions within our CRM system.
- Develop and maintain strong working relationships with Suppliers, CS Operations, Sales, and other functions.
Requirements:
- Experience working in the Tourism & Travel sector, Ground Transportation industry preferred.
- Minimum 2 years of experience working as a customer support representative or in a similar environment.
- Strong operational and analytical skills, with ability to prioritize and manage time effectively.
- Excellent English verbal and written communication skills, with proficiency in Microsoft Office Suite.
- Able to accommodate a full-time schedule and work in a fast-paced environment.
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