A Technical Support Role

22 hours ago

Bengaluru, Karnataka, India beBeeTechnical Full time US$ 1,00,000 - US$ 1,20,000
Job Title: Production Support Specialist
Job Description:

  We are seeking a highly skilled Production Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch support to our customers via email and online web tools.

  Your primary responsibilities will include:

  • Providing first, second, and third-tier product support via email and online web tools;
  • Opening and handling multiple support tickets daily;
  • Troubleshooting issues in a timely manner;
  • Writing clear and concise communication on customer tickets;
  • Accessing customer-specific servers as part of issue resolution;
  • Interacting with vendors and payers to resolve issues;
  • Developing and maintaining product knowledge base and FAQ;
  • Attending payer calls, clearing house calls, and support calls;
  • Performing other related duties as assigned.
Required Skills and Qualifications:
  • Bachelor's or Master's degree in Computer Science, Electronics, Electrical, IT, Computer Applications, or Software Engineering;
  • 2-3 years of related work experience required;
  • Previous product support experience from an EMR/PMS/Medical Billing/RCM company/Healthcare industry is a plus;
  • Strong analytical and problem-solving skills;
  • Good interpersonal and communication skills;
  • Well-organized, detail-oriented, and multitasking abilities;
  • Working knowledge of Microsoft Office, Outlook, Internet, Database programming (SQL scripts), MS Excel analytics, Windows Server, Application Server, DBMS, SOAP, XML, and JSON.
Benefits:
  • Competitive salary and benefits package;
  • Opportunities for career growth and professional development;
  • A dynamic and supportive work environment.

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