Customer Success Professional

2 weeks ago


Gurgaon Haryana Mumbai Maharashtra, India beBeeCustomer Full time ₹ 7,50,000 - ₹ 10,50,000
Job Description

Our mission is to elevate customer interactions by making frontline executives more effective. We achieve this by providing a continuous upskilling and engagement platform for reps to enhance revenue generation.

Key Result Areas include:

  • Developing strong relationships with clients to generate renewals and upsell across implementations
  • Increasing platform adoption and ensuring end-user engagement, utilization, and satisfaction
Responsibilities

Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty.

  1. Experiment, develop, and measure the impact of engagement and retention strategies.
  2. Support customers via chat groups and improve user feedback.
  3. Support the internal team in driving customer success.
  4. Execute and oversee all client implementations and set up fine-tuning processes or workflows to scale client implementations.


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