Top Customer Success Professional

7 days ago

Gurgaon, Haryana, India beBeeManager Full time ₹ 1,04,000 - ₹ 1,30,878
Customer Success Manager Job Description">

This role is responsible for leading a team of Customer Success Managers to achieve consistent performance and growth. The ideal candidate will have experience in customer success, account management, or related roles, with a strong ability to build and maintain relationships with enterprise-level customers.

Leadership Experience: Proven track record of leading a high-performing team and driving results.">Customer Focus: Strong ability to understand customer needs and develop strategic plans to meet those needs.">Communication Skills: Excellent verbal and written communication skills, including the ability to present to executives and stakeholders.">Tools: Hands-on experience with Salesforce and Gainsight for managing customer success operations and data insights.">Analytical Skills: Ability to use data and analytics to drive customer success decisions and improve KPIs.">Technical Acumen: Familiarity with SaaS solutions, APIs, and integrations.">Education: Bachelor's degree in Business, Technology, or related field;">">Job Responsibilities:">
  1. ">
  2. Lead, mentor, and develop a team of Customer Success Managers (CSMs) to ensure consistent performance and growth.">
  3. Set and track team goals, KPIs, and performance metrics.">
  4. Foster a culture of accountability, collaboration, and continuous improvement.">
  5. Define and implement strategies to improve customer engagement, product adoption, and retention rates.">
  6. Develop success plans for key accounts, outlining objectives, milestones, and measurable outcomes.">
  7. Collaborate with cross-functional teams (Sales, Product, Support, etc.) to align on customer goals and deliver an exceptional customer experience.">
  8. Act as an executive sponsor for strategic accounts, ensuring satisfaction and alignment with customer goals.">
  9. Oversee QBRs/EBRs to assess progress, gather feedback, and identify opportunities for growth.">
  10. Identify and nurture customer advocacy opportunities, such as testimonials, case studies, and referrals.">
  11. Standardize and scale customer success processes, ensuring efficiency and consistency across the team.">
  12. Analyze customer data to provide actionable insights, improve customer health scores, and identify risks.">
  13. Deliver regular reports to leadership on customer health, churn risks, and renewal/upsell opportunities.">
  14. Proactively identify churn risks and implement mitigation strategies.">
  15. Drive upsell and cross-sell opportunities by aligning customer needs with product offerings.">
  16. Partner with the sales team to manage renewals and contract negotiations.">
">Benefits:">

We offer a unique opportunity to join a dynamic team that prioritizes a culture of caring. Our employees enjoy flexible work arrangements, ongoing learning and development opportunities, and access to cutting-edge technology.

">

As part of our team, you'll have the chance to engage your creativity and problem-solving skills as you help clients reimagine what's possible and bring new solutions to market.

">

GlobalLogic is committed to fostering a collaborative and inclusive environment where everyone feels valued and empowered to grow.

">

At GlobalLogic, we believe in the importance of balance and flexibility. We offer a range of benefits and programs to support your well-being and career advancement.

">About Us:">

GlobalLogic, a trusted digital engineering partner to the world's largest and most forward-thinking companies, has been at the forefront of the digital revolution since 2000.

">

We continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.

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