Customer Success Intern

2 weeks ago

Gurgaon, Haryana, India Exly (YC W19) Full time ₹ 8,00,000 - ₹ 12,00,000 per year

About Exly:

Exly is an all-in-one business platform built for knowledge entrepreneurs, coaches, trainers & course creators to start, sell, market and manage their programs (courses, online sessions, consultations and workshops). Exly is a Y-Combinator backed start-up and has raised funding from India's top VC funds. The company is founded by IIT Kharagpur / IIM Calcutta / BCG alumni. 

We are at the forefront of the Software-as-a-Service (SaaS) industry, revolutionising how knowledge businesses, coaches & trainers operate and thrive in today's digital landscape. With our cutting-edge solutions, we empower entrepreneurs to streamline their operations, enhance productivity, and achieve their business goals more efficiently.

Website:
 

Requirements:

  • Understand customer's business and help them leverage Exly's offerings to the maximum
  • Sustain Exly's growth by ensuring retention
  • Provide unique insights based on customer interactions to support product development
  • Setup processes and systems for customer support
  • Handle and resolve customer requests and complaints

Qualifications:

  • Interpersonal skills, ability to form strong relationships
  • Experience in setting up customer success systems and processes
  • Analytical, ability to identify root cause of issues and fix problem systematically
  • Active listener
  • Self-driven & proactive

Benefits:

We are using technology to solve some of modernity's most exciting and challenging problems. Work with us to be part of an incredible journey in a high ownership and a fast-growing environment. If you are an ambitious professional with a passion for SaaS and thrive in a fast-paced, collaborative environment, we want to hear from you

  • Work from Office
  • Collaborative culture
  • Vibrant and entrepreneurial work culture
  • Healthcare insurance
  • Career Growth opportunities

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