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Customer Success Professional
2 weeks ago
Our team is seeking an experienced and skilled professional to fill the role of Customer Success Manager. This position requires a strong understanding of our products and services, as well as excellent communication and negotiation skills.
Key Responsibilities:
- Build and maintain strong relationships with merchant partners and offline POS aggregator partners.
- Ensure that partners fully adopt and leverage our products and services.
- Identify opportunities for increased revenue and growth and facilitate their realization.
- Act as the eyes and ears of the company on the ground, gathering critical insights into partner needs and concerns.
- Collaborate with internal teams to address adoption challenges and provide solutions to partners.
Requirements:
- Bachelor's degree in a relevant field; an MBA or equivalent qualification is a plus.
- 8+ years of experience in customer success or account management.
- Strong understanding of the products and services in credit, payments or consumer financing industry.
- Exceptional communication, negotiation, and relationship-building skills.
Benefits:
- A proactive and results-driven mindset.
- Ability to identify opportunities for revenue growth and drive adoption.
