Customer Success Specialist

19 hours ago


Mumbai, Maharashtra, India beBeeCustomerSuccess Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Customer Success Professional

Drive long-term success by delivering exceptional customer experiences. Foster strong relationships, resolve issues promptly, and continuously improve customer satisfaction.

Key Responsibilities:

  • Cultivate customer loyalty through data-driven strategies and proactive communication.
  • Manage the customer lifecycle, ensuring seamless onboarding, growth, and retention.
  • Develop and maintain a deep understanding of our operations, service level agreements, compliance requirements, and root cause analysis frameworks.
  • Effectively collaborate with stakeholders to drive business growth and enhance customer value.

Requirements:

  • 7+ years of experience in Customer Success or related fields, preferably in data centre operations or cloud infrastructure.
  • Demonstrated ability to work in fast-paced environments and adapt to changing priorities.
  • Proven track record of driving business expansion and improving customer satisfaction.


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