Customer Success Manager
2 days ago
Join Our Dynamic Team
At Glood.AI, customer success is the cornerstone of everything we do. We're looking for a passionate and driven Customer Success Manager to join our team and ensure our customers achieve maximum value from our platform. If you thrive on building meaningful relationships, solving problems, and driving long-term customer satisfaction, we want to hear from you
About the Role
As a Customer Success Manager at Glood.AI, you will own the post-sales customer journey. You'll work closely with our clients, guiding them through onboarding, ensuring they maximize the platform's benefits, and driving retention and growth. You'll act as the voice of the customer, collaborating with internal teams to enhance the customer experience and deliver exceptional value.
Responsibilities
- Onboarding & Engagement: Lead new customer onboarding to ensure a smooth transition to the platform and alignment with their goals.
- Relationship Management: Conduct regular syncs with large brands and strategic clients to discuss progress, gather feedback, and share updates.
- Feature Promotion: Educate customers on new features and functionality, helping them leverage the platform to its fullest potential.
- Customer Advocacy: Be the voice of the customer within Glood.AI, ensuring their feedback informs product development and strategic decisions.
- Retention & Expansion: Identify upsell and cross-sell opportunities while working proactively to prevent churn.
- Issue Resolution: Work closely with the support team to resolve customer issues promptly and effectively.
- Reporting & Insights: Analyze customer usage data, generate reports, and provide actionable insights to improve customer satisfaction and engagement.
- Process Improvement: Continuously refine customer success processes to enhance efficiency and impact.
Qualifications
- 2 years of experience in customer success, account management, or a similar client-facing role, preferably in SaaS or eCommerce.
- Exceptional communication and relationship-building skills.
- Proficiency in CRM tools (e.g., Intercom, HubSpot) and analytics platforms.
- Ability to interpret data and generate actionable insights to enhance customer experience.
- Strong problem-solving skills and a customer-first mindset.
- Proven ability to manage multiple accounts and prioritize tasks effectively.
Preferred Qualifications
- Experience with Shopify or other eCommerce platforms.
- Knowledge of the SaaS business model and customer retention strategies.
- Technical aptitude to understand and explain product features and integrations.
- Familiarity with tools like Google Analytics, Intercom, or similar customer engagement platforms.
- Experience in a startup or high-growth environment.
Benefits
- Apple Devices
- On-site work setup with flexible working hours and remote working options
- Opportunities to meet and collaborate with awesome team members from all over the world
- Work with a small and high-growth team
- Continuous learning opportunities and professional development support
- Competitive salary and equity options
Apply Now
If you are a customer-focused professional with a passion for driving success and building long-lasting relationships, we want to hear from you. Join us at Glood.AI and help us shape the future of eCommerce. Apply today and be part of our exciting journey
-
Associate Customer Success
1 week ago
Gurugram, Haryana, India Orange Mantra Full timeGurgaon - 1 - 1 to 3 years - Full Time We are seeking a proactive and customer oriented Associate Customer Success professional to join our IT software development services team in Gurgaon. You will work closely with clients to ensure successful delivery, adoption, and satisfaction with our software solutions and development services, driving long-term...
-
Customer Success Associate
1 week ago
Haryana, India Krishna HR solution Full time**Responsibilities**: - Identify customer needs and help customers use specific features - Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) - Update our internal databases with information about technical issues and useful discussions with customers - Monitor customer complaints on social media and...
-
Customer Success Executive
1 week ago
Gurugram, Haryana, India SAS Group Full timeWe are seeking dynamic and empathetic Customer Success Agents to join our team. In this role, you will act as the primary point of contact for our customers, ensuring their needs are met and that they achieve success using our products/services. Your mission will be to build strong relationships, provide exceptional support, and proactively address customer...
-
Customer Success Associate
1 week ago
Gurugram, Haryana, India Infosec Ventures Full time**Sr. Associate / Associate - Customer Success** **Who are we looking for?** and generating focused insights. **Experience**: **Min. 1-3 Years of work experience as Associate Customer Success** **Requirements**: - Past experience in working with Advanced Excel and in making powerful presentations will be a plus. - Any bachelor's or master's degree in...
-
Customer Success and Marketing Manager
7 days ago
Gurgaon, Haryana - Mumbai, Maharashtra, India beBeeMarketing Full time ₹ 1,50,00,000 - ₹ 2,00,00,000We are seeking an experienced manager to lead our customer success and marketing efforts. The ideal candidate will possess a passion for delivering exceptional results, a willingness to learn, and a strong commitment to serving our growing customer base.The successful candidate will be responsible for developing and executing strategies that drive customer...
-
Customer Success Associate
7 days ago
Gurugram, Haryana, India Infosec Ventures Full time**Associate / Sr. Associate - Customer Success** **Who are we looking for?** and generating focused insights. **Openings: 5** **Experience**: **Min. 2-4 Years of work experience** **Requirements**: - Past experience in working with Advanced Excel and in making powerful presentations will be a plus. - Any bachelor's or master's degree in engineering,...
-
Customer Success Executive
6 days ago
Gurugram, Haryana, India Medanta Full time**Key Responsibilities**: **1. User Training and On-boarding**: - Provide one-on-one or group coaching and hand-holding for key stakeholders to ensure comfort with the platform. - Develop and deliver training programs (in-person and online) for doctors, staff, patients and other stakeholders on how to use the new apps/portals. - Create user-friendly guides,...
-
Customer Success Representative
1 week ago
Gurugram, Haryana, India S&P Global Full time**About the Role**: OSTTRA India **The Role**: Customer Success Representative This role will focus on the overall post-sales relationship with our strategic and new customers, which will include growing adoption, customer education, and identifying improvement opportunities while maintaining high levels of satisfaction. **The Impact**: OSTTRA plays a...
-
Customer Success Associate
1 week ago
Gurugram, Haryana, India Salt Attire Full timeCustomer Success Associate - SALT Attire Location: Gurgaon Role & Responsibilities/Key Skills: - Handling day to day Customer Queries - Address the customer queries and provide solutions within the TAT (Turnaround time) - Manage external queries for Sourcing. - Maintain the list of items sourced, co-ordinate with the relevant teams for delivery and pickup...
-
Customer Success Associate
7 days ago
Gurugram, Haryana, India Infosec Ventures Full time**Role**:Customer Success Associate **Employment Mode**: 5 days, WFO **Location**: Gurgaon, Sector-18 - **Please note**:_ 2. Gurgaon Location is preferred. **Requirements**: - Past experience in working with Advanced Excel and in making powerful presentations will be a plus. - Any bachelor's or master's degree in engineering, Operations...
