Salesforce Ecosystem Strategist

24 hours ago

Tiruchi, Tamil Nadu, India beBeeLeadership Full time ₹ 30,00,000 - ₹ 40,00,000
Job Overview

We are seeking a seasoned Salesforce Operations Strategist to oversee the seamless delivery of technical support and continuous improvement of client Salesforce ecosystem.

The ideal candidate will lead strategic direction, administration, configuration, and maintenance of Salesforce instances, driving operational excellence and delivering world-class support experiences.

Key Responsibilities
  • Lead the Salesforce Operations team, driving strategic direction, administration, configuration, and maintenance of Salesforce instances.
  • Oversee management and continuous improvement of Salesforce Sales Cloud, ensuring robust customer support processes and efficient issue resolution.
  • Develop and implement operational processes, guidelines, and best practices to streamline support operations and enhance user satisfaction.
  • Collaborate with cross-functional teams (Sales, Marketing, IT, Product) to align Salesforce functionalities with organizational objectives.
  • Manage and prioritize support requests, escalations, and system enhancements, maintaining clear communication and timely resolution.
  • Lead training and mentorship of Salesforce administrators and support analysts, fostering professional growth and technical proficiency.
  • Continuously analyze Salesforce performance metrics, generating actionable insights and reports to drive decision-making and operational improvements.
  • Ensure compliance with data governance policies, security standards, and regulatory requirements.
Qualifications and Skills
  • Bachelor's degree in business, Information Technology, Computer Science, or a related field.
  • Minimum 10 years of professional experience, including significant experience managing Salesforce operations and technical support teams.
  • Extensive hands-on experience with Salesforce Sales Cloud and other Salesforce products (Sales Cloud, Experience Cloud, etc.).
  • Salesforce certifications (e.g., Salesforce Administrator, Advanced Administrator, Sales Cloud Consultant) highly preferred.
  • Demonstrated ability to manage complex projects, prioritize workloads, and deliver results in fast-paced environments.

Preferred experience includes working in large, enterprise-scale Salesforce environments, knowledge of integration tools, APIs, and data migration processes, and familiarity with Agile methodologies and ITIL practices.

As a skilled Salesforce leader, you will have the opportunity to drive innovation and improve operational efficiency, while collaborating with cross-functional teams to achieve business goals.

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