Customer Service Advocate

1 week ago

Kottayam, Kerala, India beBeeCustomerService Full time ₹ 13,00,000 - ₹ 21,00,000
Key Performance Indicators Analyst

This role involves contacting customers whose trials have expired, facilitating purchases, processing orders and addressing account issues. You will also track follow-ups, monitor outcomes and generate reports on key metrics like conversions and account actions.

Responsibilities:
  • Contact customers to resolve outstanding overages or encourage subscription purchases post-trial expiration.
  • Process orders promptly after the customer reaches out and sends purchase confirmation.
  • Coordinate account suspensions for non-response as needed, ensuring proper documentation.
  • Maintain detailed records of follow-ups and interactions.
  • Generate reports on:
  • Number of follow-ups conducted.
  • Conversion rates from trials to purchases.
  • Accounts suspended due to non-response.
Requirements:
  • Advanced knowledge of Microsoft Excel software.
  • BASIC knowledge of Microsoft Word.
  • Analytical skills to track performance metrics and improve processes.
  • Organized and detail-oriented with the ability to meet deadlines.
  • Problem Solving ability.
  • Experience in customer service.
  • Strong communication and negotiation skills.
  • Proficiency with CRM systems like Salesforce.
  • Experience in Zendesk.

 

How We Hire Our Key Performance Indicators Analysts

We look for highly analytical individuals who can accurately identify areas for improvement and create solutions to drive business growth. The ideal candidate will be experienced in using data to drive decision-making and have excellent problem-solving skills.

Benefits

As a Key Performance Indicators Analyst at our company, you'll enjoy a comprehensive benefits package including medical, dental and vision coverage, 401(k) matching, paid time off and more.

Join Our Team

 

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