
Customer Service Advocate
6 days ago
At Silvish, we are on a mission to redefine the way modern India wears and gifts jewelry.
Job OverviewThis role involves working closely with customers across various touchpoints to ensure seamless experiences and provide top-notch support.
- Verify customer addresses via confirmation calls for address verification on cash-on-delivery/prepaid orders.
- Manage end-to-end customer interactions across multiple channels, including phone, WhatsApp, email, and social media platforms.
- Efficiently handle returns and exchanges while maintaining a high level of customer satisfaction.
- Collect valuable insights and feedback from customers to inform product development, packaging, and overall brand enhancements.
- Maintain accurate records of interactions and follow up with customers until resolution.
- Collaborate with cross-functional teams to guarantee smooth order fulfillment and deliver exceptional customer journeys.
- Proactively identify trends in customer queries and suggest data-driven improvements.
- 1-2 years of experience in customer-facing roles (D2C/e-commerce preferred).
- Excellent communication skills in English and Hindi (written and verbal).
- Strong problem-solving abilities and capacity to handle challenging situations with composure.
- A highly active, energetic, and empathetic individual with a strong customer-centric mindset.
- Proficiency in phone support, WhatsApp Business, email, and CRM tools.
- Ability to work on-site at our office.
Are you ready to join a dynamic team that's revolutionizing the jewelry space?
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