Customer Service Representative

3 hours ago

Kottayam, Kerala, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 12,00,000
Customer Support Role

We are seeking a skilled Candidate with 0-2 years of experience in customer support, eager to make a significant impact in the banking and financial services sector.

The ideal candidate will have excellent communication skills in English, both verbal and written, strong problem-solving abilities, and a customer-centric mindset.

The selected individual will work in a fast-paced, target-driven environment, collaborating with team members to achieve service level agreements and departmental goals.

Key Responsibilities:

  1. Provide exceptional customer service over the phone for banking and financial services.
  2. Handle a high volume of inbound and outbound calls, addressing customer inquiries, concerns, and account-related questions.
  3. Efficiently and accurately resolve customer issues, ensuring a positive and professional experience.
  4. Maintain detailed and accurate records of customer interactions and transactions.
  5. Collaborate with team members to achieve service level agreements and departmental goals.

What We Offer:

  1. A clear path for career growth in the banking and financial services industry.
  2. Comprehensive training to develop your skills as a service expert.
  3. A supportive work culture that fosters collaboration and teamwork.
  4. Competitive compensation and benefits package.

Candidate Requirements:

  1. 0-2 years of experience in customer support, with a preference for candidates from the banking or financial services industry.
  2. Excellent communication skills in English, both verbal and written.
  3. Strong problem-solving abilities and a customer-centric mindset.
  4. Ability to work in a fast-paced, target-driven environment.
  5. Willingness to work in a work-from-office setting with rotational shifts.

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