Facility Executive

1 month ago

Mumbai, Maharashtra, India Four Seasons Hotels and Resorts Full time
About Us

Four Seasons Hotels and Resorts is a leader in the luxury hospitality industry, renowned for its exceptional service, unparalleled amenities, and commitment to excellence. Our properties around the world offer an unforgettable experience for our guests, residents, and partners.

We believe that our people are the key to delivering exceptional guest experiences. That's why we invest in creating a world-class employee experience and company culture. We recognize the value of our team members' contributions and provide opportunities for growth and development.

Job Title: Facility Executive - Urban Luxury Experience CoordinatorAbout the Role

The Facility Executive - Urban Luxury Experience Coordinator will assist the Residential Leader with day-to-day administrative duties of the Residential division. This includes organization, scheduling, purchase orders, daily labor reports, and reconciling work orders and billing processes for in-house services provided to homeowners, all in accordance with Four Seasons luxury service standards.

This role requires a highly organized and detail-oriented individual who can work effectively in a fast-paced environment. The successful candidate will possess excellent communication and interpersonal skills, with the ability to build strong relationships with residents, colleagues, and external partners.

Duties and Responsibilities
  • Performs all administrative duties of the division, including purchase orders, payroll, scheduling, inventory management, and daily labor reports.
  • Prepares written correspondence on behalf of the Residential Leader for approval.
  • Cordinates move-in dates with the Director of Residences for all residents.
  • Cordinates the booking of the service elevator for move-in.
  • Conducts pre-site tours with moving companies.
  • Maintains homeowner profiles within building management systems.
  • Handles residents' complaints in the absence of the Residential Leader, determines action to be taken, and follows up as required.
  • Cordinates any à la carte service requests and ensures accurate billing.
  • Cordinates the opening of units to trades and contractors after authorization has been received, with the assistance of security personnel.
  • Builts relationships with residents and safeguards assets and resources of the Association.
  • Produces a residence hotel spend report monthly.
  • Complies with and enforces Four Seasons' guidelines, policies, and procedures.
  • Assists in building/property orientations as needed.
  • Assists in walk-throughs of the buildings on a regular basis.
  • Reports any discrepancies to the Residential Leader.
  • Works harmoniously and professionally with coworkers and supervisors.
  • Assists in completing special projects, which may include mailings, competitive surveys, menus, or other assigned duties.
  • Maintains a master list of owners and tenants and their respective contact information.
  • Maintains a clean, neat, and organized workspace and file storage system.
  • Assists the Residential Leaders in maintaining policy and procedure manuals; updates and distributes as necessary.
  • Makes sure all contracts and governmental documents are stored properly for any tax, external, and internal audit inquiries.
  • Maintains the HOA asset list.
Additional Responsibilities
  • Ensures common areas of the buildings are in optimal conditions at all times.
  • Covers short periods of time at the Residential Concierge desk and assists in any type of crunch in both residences and hotel operations when required.
  • Assists Guest Service Agents with responsibilities and duties in their absence or due to heavy volume periods.
  • Performs other tasks or projects assigned by the Director of Residences/Residence Manager.
  • Aware of emergency procedures in place.
  • Able to create reports.
Required Skills and Qualifications
  • Fluent in English, reading and writing.
  • Computer proficiency – (Excel, MS Word, etc...).
Experience

One to three years of employment in the related position with Four Seasons or other organizations.

Education

Bachelors in Hospitality/Graduate from a reputable university.

Estimated Salary

$80,000 - $110,000 per year, depending on experience and qualifications.

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