Technical Support Services Specialist
7 days ago
The Help Desk Support Specialist is a key position that bridges the gap between end-users and technical solutions.
As the primary point of contact for users facing issues with technology, software, or services, this role requires exceptional communication skills and technical expertise to provide comprehensive support resolution.
Main Responsibilities:- Manage and resolve multiple customer support activities, including incoming calls, chats, emails & tickets.
- Interact with service providers to resolve service-related issues.
- Adhere to operational guidelines & policies as dictated by joint agreements.
- Ensure performance metrics meet daily, monthly standards.
- A bilingual candidate fluent in French & English to support our SaaS product (Mobility Practice).
- Superior problem-solving skills and ability to think critically.
- An extremely organized individual with an appreciation for process efficiency.
- A collaborative team player who thrives in a supportive environment.
- Flexible Holiday Policy (choose your own holidays).
- Hybrid Working Options.
- Comprehensive Life & Medical Insurance.
- Ongoing Skill Development Opportunities, Reimbursement for Certifications.
- Mobility Allowance.
- Employee Well-being Initiatives.
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