Visa Travel Service Coordinator

2 weeks ago


Mangalore, Karnataka, India beBeeCustomerService Full time ₹ 4,00,000 - ₹ 8,00,000
About Us

We provide visa travel management services to individuals and corporate clients.

Our team is dedicated to delivering seamless and hassle-free experiences through our application and processing services.

As a Customer Service Representative, you will serve as the first point of contact for our clients, providing prompt, accurate, and effective assistance across phone, email, and chat channels.

  • You will be responsible for responding to customer inquiries in a timely and professional manner.
  • You will deliver accurate information regarding services, procedures, and requirements.
  • You will handle and resolve customer complaints and issues with empathy and efficiency.
  • You will escalate complex queries to internal departments.
  • You will maintain detailed records of customer interactions and transactions.
  • You will assist clients in completing required forms and documentation.

Your key responsibilities include:

Main Tasks
  1. Customer Support: Provide exceptional customer service and support to clients.
  2. Communication: Develop and maintain effective communication skills to respond to customer inquiries and resolve issues.
  3. Problem-Solving: Utilize strong problem-solving skills to resolve complex customer issues and concerns.
  4. Record Keeping: Maintain accurate and detailed records of customer interactions and transactions.
  5. Documentation: Assist clients in completing required forms and documentation.

We offer a positive work environment, competitive compensation package, flexible work arrangements, and opportunities for professional growth and development.



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