Learning Services Coordinator

2 weeks ago

Mangalore, Karnataka, India beBeeClient Full time ₹ 9,00,000 - ₹ 12,00,000

About NIIT

We're transforming the way the world learns, for the better. At NIIT, our comprehensive managed learning solutions weave together the best of learning theory, technology, operations, and services to enable a thriving workforce.

As an Engagement Manager, you will support senior account leadership in growing learning service sales to clients. You'll work under the guidance of an Engagement Director to manage client accounts, interact with stakeholders, find opportunities, and report commercial results.

Key Responsibilities:
  • Support the Engagement Director in managing key client accounts.
  • Engage with client stakeholders to discover unmet needs or potential service gaps.
  • Create sales materials and tailored client presentations.
  • Lead and co-ordinate documents for RFI and RFP responses.
  • Lead and coordinate QBR preparation and presentation.
  • Help track win/loss data and sales KPIs.
  • Conduct research on client organization changes.
  • Collaborate with service line leaders on aligning internal solutions to client needs.
  • Respond to routine client queries.
  • Track account metrics including SLA performance.
  • Support opportunity tracking and renewal preparation.

Skills and Competencies:

  • Relationship development with client stakeholders.
  • Presentation and pitching skills.
  • Clear communication in verbal and written formats.
  • Strong organizational and time-management abilities.
  • Analytical mindset with comfort working with data.
  • Commercial decision making.
  • Proficient in Microsoft Office and CRM tools.
  • Team-oriented with a service delivery mindset.
  • Detail-oriented with a proactive approach.
  • Ability to work under direction and take initiative.
  • High level of professionalism in external-facing communications.

Knowledge:

  • Basic understanding of learning & development concepts.
  • Familiarity with managed learning services and LMS/LXP platforms.
  • Understanding of account management processes.
  • Awareness of client service and stakeholder communication best practices.

Experience:

  • 4–8 years in account coordination, client services, project management, or operations roles.
  • Experience working in professional services, learning, or talent development sectors.
  • Demonstrated ability to support client relationships and manage operational details.

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